Agreement Management Specialist

Purpose of the position is to provide the overseeing of the agreement throughout their lifecycle, providing proactive information to the Sales and Order to Cash functions to guarantee that the agreement terms are applied properly and also keeping the digital Agreement repository complete and accurate throughout the life cycle, notifying the applicable stakeholders involved in the agreement lifecycle when specific actions need to be completed (proactive) or have expired (reactive).

Messer is the world’s largest privately held industrial gases company and what we do matters because it is woven into every part of life, from the medical gases that patients rely on to the essential elements needed to safely and sustainably produce the goods our communities depend on.

The true strength of Messer is our people—at every level and in every role.

Join us and take pride in the impact you will make by providing solutions essential to our world and lives. Reach your highest potential at our stable, inclusive company with diverse opportunities in a growing industry, supported by people who care.

Messer stands apart because we put what matters first, and you matter.

• Serving as the point of contact for the Agreement upon execution to understand and track the execution of the agreement and reporting any event related to agreement progress to Sales.
• Follow up that all the steps after the Agreement signature and during the agreement onboarding and execution are done properly according to the Agreement terms in all internal systems specially between Salesforce/ALM and SAP.
• Prepare and manage reports and dashboard to track Agreement compliance.
• Monthly/Quarterly Reports examples but not limited to:
  Pricing, Payment terms, specific customer requirement match information related to Agreement with SAP master data ensuring customer agreements terms are correctly reflected in invoicing especially after a price change, a change in agreement (amendments or renewals).
• Reviewthe minmax invoice volumes against actualsper customer and trigger warning messages to the sales teams when customer volumes deviate from agreement terms
• Review activity reports for follow-up with sales where appropriate–eg Nearto expired dead end agreements,soon to Evergreen agreements.
• Rental invoices are done properly.
  
  -Incidental charges – develop reports to capture the execution vs. agreement terms according to the Incidental Charges table.
• Results ofaudit checks, improvement opportunities to be posted to Head of Customer Service with any recommendations.
• Agreement management:
  Follow up and provide controls with reports and Salesforce Alerts to the Account Managers confirming that the agreement execution & customer service management conforms to agreement terms and requirements specially related to charges, incidental charges, rental, average consumption of the Product, volumes variation, invoices.
• Verifying accuracy of invoices and credit and debit notes are consistent with the agreement terms.
• Provide regular follow up to guarantee that expired documents and confirms that all Sales responsible for the upcoming renewals dates have the reminders properly settled in the ALM system.
• Agreement onboarding - New Business
  -New Agreement:
  
  Trigger for start of activities – customer is fully onboarded in SAP GOLD Review Salesforce/ALM documents are stored in the correct account and location.
• Review key fields from Spring CM to SAP to ensure data consistency. (eg Pricing per agreement is correct in SAP, hierarchy in SAP and Salesforce are correct, other charges, incident charges are set up for automatic billing.
• Review reports of execution and provide Alerts.
• Oversight of the agreement close-out process, including ensuring the agreement contains all necessary…