Business Analyst - CRM​/Billing

Join to apply for the Business Analyst - CRM/Billing role at ESG
.

This range is provided by ESG. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• Department:
  Product
• Reports To:
  
  Lead Business Analyst
• Work Location:
  
  Chorley – Hybrid
• Hours of Work: 37.5
• Position Type:
  Full–Time
• Rate Type:
  Salary
• Grade: 6

• Utilising detailed knowledge of Energy supplier CRM/Billing systems, ideally gained from first‑hand operational experience or as a Business Analyst or Consultant within the Utilities industry.
• Producing business and functional user story specifications.
• Producing acceptance criteria.
• Liaising with development teams throughout the software development lifecycle.
• Interpreting industry requirements for technical/development staff.

• Produce functional requirements documentation for new and existing ESG software products.
• Provide industry expertise and documentation to ESG in their software development and provide interpretation of industry compliance requirements.
• Provide expertise to colleagues and clients with a thorough practical understanding of ESG and software solutions used in operational delivery.
• Represent colleagues and clients to interpret their requirements and represent these in solution development and formation.
• Analyse, organise, translate and simplify requirements.
• Prioritise requirements against industry, customer and internal expectations and deadlines.
• Communicate requirements to wider business and stakeholders.
• Work with developers and test analysts to solve problems and resolve issues with requirements, including conflicting functionality and timelines.
• Review testing and technical documentation against requirements.
• Create and maintain product guides and user documentation.
• Provide training to colleagues and clients on ESG products.

• Report progress and participate in progress meetings.
• Understand the importance of configuration management and participate within a formal configuration management system.
• Understand the importance of change control and work within a formal change control system.
• Understand the importance of quality control, comply with all relevant standards and procedures and participate in quality assurance and control activities.
• Contribute to the project planning process by providing estimates of effort and elapsed time for the assigned work; advise of any deviations from the plan.

We welcome diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

• Proven experience as a consultant or Business Analyst, with relevant operational experience within the UK Energy or Utilities sector.
• Experience in producing detailed functional requirements documentation for changes to CRM/Billing systems.

• Understanding of the principles of Energy billing – standing charge, consumption‑based billing, tariffs and estimation.
• Experience of working with development and test teams throughout the software development life cycle.
• Knowledge of either Smart Metering (SMETS2 or SMETS1) or Traditional pre‑payment.
• Experience in change management.

• Good problem‑solving techniques.
• Good interpersonal skills.
• Excellent written and verbal communications.
• Excellent interpersonal and team‑working capabilities.
• Strong attention to detail.

• Able to demonstrate self‑motivation and initiative.
• Able to project a professional image.
• Articulate and diplomatic.
• Able to work effectively under pressure.
• Able to focus on both detail and accuracy.

• Excellence: be accountable to deliver our best.
• Passion: show how much we care each day.
• Integrity: do the right thing when no one is looking.
• Collaboration:
  
  work together to succeed together.

• Follow IMS Policies.
• Reporting of incidents.
• ISO responsibilities.
• ISO staff awareness.

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