Regional Support Manager

Regional Support Manager

Salary
:
Competitive (dependent on experience)

Location
:
Regional - significant travel required

• Shropshire
• Worcestershire
• West Midlands (Birmingham)
• Warwickshire

Reporting to
:
Operations Director / Group Operations Director

We are looking for an experienced, committed care professional to join our team as a Regional Support Manager in the East Midlands and Bury St Edmonds area. This role is ideal for someone who has successfully led good-rated care home and is now ready to apply their expertise, leadership and passion across multiple homes.

You will work alongside Home Managers (not as a line manager), providing hands‑on, practical support to ensure our homes operate smoothly, compliantly and efficiently - while remaining happy places for residents, relatives and staff.

This is a highly autonomous role with real influence over how we run our business and strong opportunities for future progression.

• Provide tailored, on‑site support to Home Managers to help homes achieve and maintain Good CQC ratings
• Support the development, implementation and monitoring of robust action plans following compliance inspections, audits and external reviews
• Monitor progress against actions on a monthly basis, ensuring timely completion and sustained improvement
• Support and participate in safeguarding and whistleblowing investigations, attending meetings as required
• Work with homes to maintain high occupancy levels, drive private occupancy where appropriate and support positive resident and relative experiences
• Support effective payroll management, cost control and workforce planning to minimise or eliminate agency usage
• Review compliance reports, QA evidence and performance data, translating findings into clear, practical actions
• Support completion of monthly Quality Assurance Framework (QAF) requirements and ensure evidence meets CQC expectations
• Conduct focused audits (e.g. care planning, medication, infection control, pressure care and clinical monitoring) and produce clear summary reports
• Provide hands‑on operational and clinical support during periods of challenge, change or instability
• Offer peripatetic management cover during prolonged Home Manager absence and provide intensive support to underperforming services
• Act as an emergency point of contact when Home Managers are on leave
• Support the induction and development of new Home Managers
• Attend CQC inspections, resident, relative and staff meetings as required
• Participate in weekly Home Management support calls and regional operational forums

• Excellent at building rapport and maintaining strong, trusting relationships
• Calm, pragmatic, supportive and non‑controlling in your approach
• Highly organised, proactive and outcomes‑focused, with a hands‑on mindset
• Confident interpreting compliance and performance reports and turning insight into actionance