Service Administrator

Location: Dunball

Scania GB

Service Administrator (Coster) – Bridgwater   

Salary:  From £29,000 plus excellent benefits package

Working hours:

08:30 – 17:00 with 1 in 4 Saturdays. With flexible hours to cover service as required.

In-house training provided to support career progression
25 days holiday which increases with service + public holidays
Competitive employer pension
Discounts on major retail outlets, including groceries
4x basic salary life insurance
Eligibility to receive an annual ‘Company Success Payment’   

Scania have an opportunity for a motivated individual to join our team  Service Administrator, you will be a key team member, responsible for the day to day costing for the branch. You will work closely with all branch staff, credit control, and internal departments.

Key Responsibilities:

Carry out the costing on warranty, retail, repair and maintenance to company standards.
Supply fully priced estimates of repairs required and ensure work is authorised where required.

Answer the phone in a friendly and open manner using the company standard greeting.

Invoice and control branch work in progress.
Check the system to ensure campaigns are completed and costed correctly.
Work within credit control policy and procedures.
Audit job cards, associated service documentation and customer defect procedures for accuracy and adherence to internal and external procedures.
Resolve and assist in invoice queries as and when necessary.
Assist with other administration duties as required.
Ensure all customer complaints are escalated to the manager ensuring the quickest resolution possible.

Please note, the closing date for this role is subject to change pending volume of applications.

Interview Date:
Predicted WC: 23/03/2026

Next steps:

If you have the right experience and this role appeals to you, apply today.
A member of the Scania Recruitment team will contact you.
If you are successful at that stage, you will be invited to have a conversation with the hiring manager.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team at , we’ll be happy to discuss these with you