Customer Representative - Bridgewater

At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels.

From transactions on the till,allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - butdon’tworry you will be trained up on this.

It isan important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team.

We need a Customer Representative for our branch in Bridgwater, Somerset.

This role isa
permanent position working
part time, 22.5 hours per week
, Monday to Saturday.

If this role is advertised as part time the salary will be pro rata.

You’llneed to be within a45 minute commute of the branchyou’reapplying to work in, andhere’sthe good news. Whilst major banks continue to close branches,we’rekeeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches.

Soif the location you’reconsidering is outside the 45minutesthen please check our other vacancies that are closer to you.

Your training will be based virtually inbranch.

Our training pathway is designed to ensure you are successful in yourroleand the first 3 weeks arereally important to your career journey with us.

With this in mind, within those first few weeks, we ask that no holiday is taken.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Uncompromisingly Customer, whatever our role

If this role is for you, please click the ‘Apply Now’ button.

You’llneed to attach your up-to-date CV and answer a few quick questions for us.

Oncewe’vereceived your application successfully, we will invite you to the first stage;our online assessments!

Within a few hours you’ll receive a link to your unique candidate hub – here we’ll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments – all focussedaroundwhat’s important to us in a member facing role at Nationwide.

In your candidate hubyou’llalso be able to gethints and tipsand watchvideosfrom our colleague’sgiving you a really good ideaof whatit’slike to work here at Nationwide.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Banking - but fairer, more rewarding, and for the good of society

What is important is to know every branch is different, and we are all in this together working to have the best version of our branches!

What can’t a Customer Representative do! This is the great part about this role,it’sso versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and via the phone.

We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.