Learning & Development Manager

We're looking for an experienced Learning & Development Manager to join our People & Talent team. If you're a talented trainer, tutor or teacher with hospitality or catering experience and a passion for helping people succeed, this could be the perfect opportunity for you.

You'll design, deliver and evaluate engaging learning programmes that develop skills, knowledge and confidence across the business on a wide range of subjects and to a wide range of team members and leaders.

• Designing and delivering creative training programmes.
• Facilitating workshops, coaching sessions and workplace learning.
• Assessing knowledge, understanding and competency.
• Building skills, confidence and leadership capability across the business through continuous learning and development.
• Supporting apprentices to stay on track and achieve their qualifications.
• Liaising with college tutors and training providers.
• Delivering engaging and inspiring induction programmes.
• Sourcing and managing digital learning resources and training materials.
• Promoting best practice in Food Safety, Health & Safety and Inclusion, and supporting our commitment to a Zero Harm culture.

Our ideal candidate will bring:

• Experience as a Trainer, Tutor, Teacher or Learning & Development professional.
• Hospitality or catering sector experience.
• A recognised training, teaching or learning qualification.
• Experience supporting apprentices and learners.
• Excellent facilitation, coaching and communication skills.
• Strong Health & Safety and Food Safety knowledge.
• Confidence using Microsoft 365 and learning technologies.
• The ability to engage, motivate and inspire people at all levels.
• Be passionate about developing our people and building a positive and inclusive culture.
• Be creative and engaging.
• Are organised and self‑motivated.
• Be a strong relationship builder.
• Be committed to continuous personal and professional development.

The Learning & Development Manager is responsible for designing, delivering and evaluating engaging learning and development initiatives that build the skills, knowledge and performance of team members across the business. Through innovative training, coaching and assessment activities, the postholder will support colleagues to learn effectively, develop professionally and apply learning confidently in the workplace.

The role is also responsible for leading the apprenticeship programme and induction experience. Working closely with training providers, the postholder will delivering creative and inspiring inductions that bring the organisation's values, standards and culture to life for new team members and support apprentices to achieve successful qualification outcomes.

• Research, design, develop and continuously improve learning and development programmes aligned to organisational objectives.
• Create engaging training materials, e-learning resources, presentations, guides, workbooks and assessment tools.
• Deliver high-quality training sessions through a range of methods including classroom, virtual, practical demonstrations and workplace coaching.
• Facilitate learning activities that encourage participation, collaboration and knowledge retention.
• Adapt learning approaches to suit differing learning styles, levels of experience and operational requirements.
• Evaluate training effectiveness through feedback, observations, assessments and performance outcomes.
• Maintain accurate learning records and provide regular reports on training activity and outcomes.

• Design and deliver assessments to measure learning, competence and understanding.
• Conduct observations, quizzes, practical assessments and knowledge checks to ensure learning has been embedded.
• Identify skills gaps and implement development plans to support improvement.
• Provide coaching and mentoring to individuals and teams to support continuous learning.

• Act as the primary organisational contact for apprentices and training providers.
• Build effective relationships with college tutors, apprenticeship coaches and awarding bodies.
• Monitor apprentice progress, attendance, off-the-job learning and qualification milestones.
• Support apprentices to remain focused on programme requirements and successfully achieve their qualifications.
• Assist managers in providing meaningful workplace learning opportunities aligned to apprenticeship standards.
• Encourage and support apprentices with revision, portfolio‑building and assessment preparation.

• Design and deliver engaging induction programmes for new team members.
• Present organisational values, culture, customer service standards, health and safety requirements and role expectations in a creative and inspiring way.
• Ensure induction programmes equip new employees with the knowledge, confidence and enthusiasm required to succeed.

Health, Safety and Comp