Technical Support Engineer

Knowledge, Skills, Qualifications & Experience

Knowledge & Skills

Essential

You will have good communication and presentation skills, being able to liaise with a variety of stakeholders across the wider business at various management levels from mid management up to director level.

You will need to:

• Have a growth mindset
• Be resilient, adaptable and have a willingness to learn and develop
• Understand an individual level of knowledge and where to receive guidance
• Be able to work and act autonomously
• Be pragmatic and practical in your approach to developing solutions
• Be able to demonstrate an ability to resolve straightforward issues of low complexity/risk in own technical discipline/area autonomously
• Be a competent user of Microsoft software

Qualifications & Experience

Essential

• Degree (or equivalent) in Engineering or other Science
• Demonstrable evidence of problem solving and stakeholder management
• Strong communication skills in English

Desirable

• Previous experience working in the Nuclear Industry
• Experience of working on a construction site
• Working in engineering design
• EPR building, plant and system knowledge
• Safety Case Knowledge and previous experience of Nuclear Safety Categorisations

Day-to-day whilst working in the wider organisation:

• Support the drafting of engineering modification responses under supervision, ensuring alignment with project standards and expectations across stakeholders.
• Engage directly with construction teams to maintain visibility of programme drivers and incorporate emerging site priorities into technical planning.
• Coordinate and contribute to the delivery of SFS workshops, capturing outputs and ensuring actions are closed efficiently across disciplines.
• Maintain Technical Branch coordination of the Standard Field Solutions (SFS) information, driving resolution progress and ensuring alignment with field conditions.
• Collate and synthesise technical information from multiple sources to support standardisation and issue resolution.
• Contribute to process documentation activities, helping to identify inefficiencies and embed continuous improvement practices.
• Take responsibility for developing and maintaining Power
  
  BI dashboards used to monitor resolution activity and inform governance reporting.
• Facilitate learning sessions and multi-disciplinary reviews, ensuring knowledge transfer is captured and disseminated effectively.
• Assist in the creation and improvement of procedural documentation and insight responses to reflect lessons learned and support quality delivery.
• Own and manage updates to the JDO SharePoint site, keeping content current, accessible, and engaging for the project team.
• Coordinate technical resolution actions across disciplines, ensuring timely updates to action trackers and proactively following up on overdue items to support efficient issue closure.
• Operate within established JDO governance and reporting lines, supporting the broader objectives of the Technical Resolution function under the direction of the Transverse Technical Manager.