L2 Deskside Support Engineer

Your New Role

We are recruiting a Level 2 Deskside Support Engineer to provide onsite, user facing support at a large, regulated site environment. This is a hands-on deskside role covering standard Level 2 support across end user devices.

Your Responsibilities

Provide Level 2 deskside support for PCs, laptops, peripherals and standard business software
Diagnose and resolve hardware and software issues directly with end users
Prepare, configure and deploy end user devices
Carry out IMAC tasks in line with defined procedures
Maintain accurate ticket updates and asset records
Work within agreed SLAs, processes and escalation paths
Communicate professionally with users in a controlled site environment

You Will Have

Previous experience in a Level 2 deskside or onsite support role
Strong hands-on experience supporting PCs, laptops and peripherals
Confident operating in a face-to-face support environment
Familiarity with Windows based end user environments
Experience using ticketing systems and following structured processes
Able to work independently while adhering to site rules and procedures

Additional Information

Due to the nature of the site, there is a more extensive onboarding and access process, which the successful engineer must be willing to complete