NCR SWITCH Quality Engineer

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Contract Partner Company:
Mactech Engineering & Inspection

Employing Company: EDF HPC

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Mactech

Hinkley Point C

The role of the SWITCH NCR Quality Engineer (QE) is to provide first line support to the HPC Quality team and Responsible Designer (RD) to ensure SWITCH associated NCR processes meet HPC business requirements and quality standards. They play a crucial role ensuring NCRs within SWITCH are managed in accordance with regulatory compliance.

A SWITCH NCR QE is to ensure they provide proactive support to HPC business and stakeholders to manage SWITCH NCR users' requirements and expectations:

• Tool Improvements – lead and manage both reactive and proactive improvement initiatives for SWITCH and Power
  
  BI tools, collaborating with stakeholders to identify and implement meaningful enhancements.
• SWITCH technical functionality implementation / drops (managed via Jira Kanban), coordinate and deliver scheduled Accenture improvement releases, maintaining visibility of progress through Jira Kanban boards and ensuring timely resolution of items. They are responsible for pre and post‑implementation testing to identify defects to be reported for resolution prior to release or re‑release respectively.
• Documentation Maintenance – take ownership, maintain and make available to all users a suite of SWITCH NCR guidance material, ensuring content is clear, accurate, and aligned with the latest tool development and process changes.
• eNZO SWITCH NCR Page Management – oversee updates and structural improvements to the SWITCH NCR eNZO page, maintaining its usability as a go‑to resource for all SWITCH NCR stakeholders.
• Power
  
  BI Reporting – support the development, refinement and maintenance of SWITCH NCR Power
  
  BI dashboards to support data‑driven decision‑making, improving performance and usability.
• SWITCH NCR mailbox management – the management of BAU onboarding requests.

The SWITCH NCR QE role has both internal and external aspects with requirements to interface with stakeholders from HPC Quality team, RD and, when required, our suppliers. They will be directly involved in investigating potential SWITCH NCR issues, to either lead or support their resolution. They will also ensure that project quality is delivered consistently and in compliance with HPC Quality arrangements.

• Support the onboarding of SWITCH NCR users within Quality and RD.
• Champion and promote best practice SWITCH NCR management across the HPC project.
• Proactively support SWITCH NCR users to resolve myIT requests for NCRs via the SWITCH Accenture team.
• Provide guidance and tool testing support to the SWITCH Accenture team for all SWITCH NCR related JIRA tickets.
• Support the use of Project Intelligence and Power
  
  BI to monitor key SWITCH NCR metrics and performance for both internal and external users.
• Mailbox management of the SWITCH NCR Mailbox – triage, escalates or responds to all correspondence.
• Support the Manufacturing and Site NCR Facilitator teams to close SWITCH NCR myIT Tickets raised by SWITCH NCR users for the HPC project.
• Manage and update a suite of SWITCH NCR guidance material.
• Maintenance of HPC eNZO SWITCH NCR pages.
• Provide support to the Quality PMO to maintain and develop all SWITCH NCR Power
  
  BI reports.
• Lead or support the closure of SWITCH NCR related Insight actions.
• Share targeted communications and "Lunch & Learns" for all SWITCH NCR related updates.
• Complete all required mandatory and specific to role training.

• Provide first line SWITCH NCR operational support to the HPC Quality team and RD.
• Maintenance of SWITCH NCR process and guidance information for all SWITCH users.

• Position requires background or understanding of Quality Management, including best practice for deployment by large, complex and contract‑led organisations.
• Strong organisational skills.
• A proactive approach to problem‑solving and continuous improvement.
• The ability to influence and to provide constructive…