Process Quality Manager

Process Quality Manager

Refresco Bridgwater, England, United Kingdom

We are looking for an experienced Process Quality Manager to provide day-to-day quality leadership across our process operations s is a critical role focused on ensuring that all activities — raw material intake through blending and syrup room operations — consistently meet Refresco’s quality, food safety and GMP standards.

Working closely with Production, Engineering and Technical teams, you will be highly visible in the process areas, supporting decision-making, driving compliance and embedding a proactive quality culture across operational teams.

• Competitive pay
• 10% Annual bonus
• Life assurance
• 28 days holiday plus bank holidays
• Purchase extra holiday scheme
• Access to employee benefits platform – Cheers which includes flexible benefits such as additional healthcare cover, healthcare cash plan, dental insurance, car scheme, activities pass, financial services, will writing services etc.

Reporting to the Site Technical Manager, the Process Quality Manager is accountable for quality performance across the process area. You will oversee raw material acceptance, in-process quality controls and out-of-specification (OOS) decision-making, ensuring product integrity and compliance at every stage.

This role plays a key part in protecting brand reputation, maintaining audit readiness and driving continuous improvement in process quality and hygiene standards.

• Own and maintain incoming goods acceptance criteria for all raw materials, ingredients, packaging and processing aids
• Ensure robust raw material verification and inspection processes are consistently applied prior to production
• Maintain and embed an effective process quality plan
• Support Supplier Assurance and Central Technical teams with feedback on material performance
• Lead escalation and investigation of non-conforming raw materials
• Ensure relevant sensory programmes are in place, maintained and adhered to

• Oversee in-process quality checks, ensuring critical parameters (Brix, pH, acidity, carbonation, temperature, etc.) meet specification
• Review and verify batching accuracy, completeness and compliance across all shifts
• Lead OOS decision-making, including product hold, rework or release, in collaboration with QA, Production and Technical leadership
• Support validation and verification of quality-critical process parameters and equipment

• Champion GMP across the process area through coaching, audits and corrective action follow-up
• Support effective cleaning, validation and verification, particularly for allergen and flavour changeovers
• Drive foreign body controls and wood, glass and plastic audits
• Support pest control, housekeeping and environmental monitoring relevant to hygienic zoning

• Lead or support process-related quality incident investigations
• Coordinate with the Assistant Technical Manager on product holds, traceability and complaint investigations
• Drive reduction of internal and external quality losses, including non-conforming product and complaints
• Ensure quality records are accurate, complete and audit-ready

• Deliver GMP and quality training to operators and team leaders
• Coach production teams on quality standards and expectations at line level
• Identify and implement improvement initiatives to reduce waste, improve compliance and enhance consistency
• Analyse trends (OOS, holds, micro failures) and implement preventative actions
• Act as the site sensory super user, ensuring training, verification and escalation of programme concerns

• Support BRCGS, retailer, co-man and internal audit readiness for the process area Conduct internal audits and factory inspections, ensuring timely closure of findings
• Work closely with Central Compliance and the Assistant Technical Manager during verification and follow-up activities

• Experience in a Quality leadership role within an FMCG environment
• Strong knowledge of QMS, HACCP, GMP and audit standards
• Confidence managing non-conforming…