Customer Advisor

The job itself

Working for us

Do you have excellent customer service skills and a real passion for helping people? If so, you could be one of the people we are looking for to join our excellent team of Customer Advisors at Bridlington Customer Service Centre.

At East Riding Council we pride ourselves on being an employer of choice and in addition to your salary we offer a range of great benefits including:

• Generous leave entitlement
• Access to employer pension scheme
• Reduced cost membership at our Leisure Centres
• Shop and Save discounts at a variety of local shops

What you’ll be doing

Working as a Customer Advisor your role will be to provide a high-quality customer transaction, enquiry and information service to local residents.

You will work as part of a team and will engage with customers in a variety of ways, face to face, via the telephone or email, dealing with enquiries about all council services. The role also involves engaging with residents and local partners to develop and promote service delivery and supporting increased use of electronic and digital channels. You will also assist with cashier duties when required.

About You

We are looking for a friendly, organised and confident individual with excellent customer care skills.

You are someone who enjoys working with customers of all ages and can deal with difficult situations effectively and has the ability to keep calm under pressure.

You will have excellent communications skills and have an enthusiastic approach to delivering a high standard of customer service.

This job would suit someone with previous experience of working with the public.

You will need to demonstrate that you:

• Are an effective team player who can easily adapt to new situations and able to work on your own initiative.
• Have excellent IT skills and can use a wide range of systems whilst serving customers.
• Possess the ability to promote and utilise digital resources for effective service delivery.
• Can effectively respond to customer enquiries through face-to-face contact, over the telephone and via email channels.

The hours of work will be Monday - Thursday 08:45
-16:45 Friday: 08:45 – 16:15.