Customer Service Representative

1 day ago Be among the first 25 applicants

This range is provided by Bank of Utah. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$16.00/hr - $18.00/hr

I am Brynlee Watts, Banking Manager at the Bank of Utah. Founded in 1952, Bank of Utah is one of Utah's largest, privately owned community banks. Nasdaq ranked us Best Bank in Utah for 2025! We strive to unlock the potential of our team members, clients, and community. We act with integrity in every decision, build trust through every interaction, and exceed expectations at every opportunity.

Customer Service Representative (Monday – Friday 8:45 am – 5:45 pm) located at 80 East 800 South Brigham City, UT. Responsible for establishing a full relationship with customers, consistently creating a great customer experience, and helping lead the branch team to attain branch goals while adhering to all bank policies and regulations.

• Previous customer service experience.
• Basic computer and Microsoft Office Suite skills.
• Previous cash handling experience preferred.
• High School Diploma or equivalent required.

• Great work-life balance, with a Monday‑Friday schedule.
• Competitive pay and benefits, including medical, dental and vision plans.
• 401(k) plan and match up to 5 percent in our employee stock ownership program (eligibility requirements must be met).
• 12 paid bank holidays + paid time off, including paid parental leave.
• Volunteer opportunities to make a difference in the communities where you work and live.
• Awards and recognition to celebrate you and your colleagues for living the bank's values.

• Promotes, represents and welcomes current and potential customers, employees and vendors in a professional and inviting manner.
• Develops strong, value‑added relationships with current and prospective customers by engaging in conversations that uncover their current and future financial needs, providing solutions so the customer feels understood, informed and confident in the bank and products/services offered.
• Leads and encourages a positive working environment with a can‑do attitude, fostering our Cultural Beliefs.
• Performs routine, basic and complex transactions and tasks including:
• Accepts and processes deposits, withdrawals, transfers, check cashing, loan payments and advances.
• Maintains proper cash levels, keeps cash secure at all times, accurately balances cash drawer and vault, and reports variations in accordance with bank policy.
• Processes daily branch capture, verifying accuracy of scanned documents to minimize non-posts.
• Collects information for outgoing wire transfers up to specified limit.
• Performs basic account maintenance including address changes, holds and stop pays.
• Opens and closes all depository accounts and ensures proper Customer Identification (CIP) and Bank Secrecy (BSA) procedures are followed.
• Completes required reports timely and accurately (including UAR and CTR).

• Quality, accuracy, reliability, friendliness, thoroughness and timeliness of services provided to internal and external customers.
• Understands and adheres to Bank policies and procedures.
• Earns the trust and respect of customers and co‑workers.
• Exhibits professional workplace appearance and conduct.
• Keeps bank, customer, and employee information confidential.
• Participates in training and appropriate professional development.
• Reliability in reporting to work regularly and on time.
• Informs customers and potential customers of additional Bank services when appropriate.
• Actual compensation will be based on qualifications and experience.

Entry level

Full‑time

Other

Banking