Medical receptionist

An opportunity has arisen for a medical receptionist to join our friendly team. 20 hours per week, worked over five days – Monday to Friday. We are a well‑organised practice in Rastrick, Brighouse that consistently provides high‑quality care to over 5,000 patients. Duties include greeting patients, answering the telephone, and carrying out a wide variety of administrative duties. Basic computer skills are essential;

NHS general practice experience and knowledge of Systm One are desirable but not required.

• Administration
  • Have thorough knowledge of all practice procedures and work in accordance with written protocols.
  • Photocopy, scan and process medical documents and reports as requested.
  • Allocate and perform other administrative duties.
• Reception
  • Receive and consult patients with the practice team.
  • Hand completed repeat prescriptions to patients, checking names and addresses.
  • Cover all reception positions as necessary.
• Appointments
  • Process appointment requests for today and future appointments by phone and in person.
  • Deal with visit requests and computer registrations of new patients.
  • Enter and update patient change of address and other medical records.
  • Process repeat prescription requests according to practice guidelines.
  • Scan patient medical letters as required.
• Telephone
  • Use the telephone system during and after hours.
• Other Tasks
  • Clear rooms after surgeries and ensure building security.
  • Make coffee for doctors and colleagues.
  • Chaperone clinicians if required.
  • Complete training relevant to the role.

• Good general education with numeracy and literacy skills.
• Previous experience working with computers.
• Experience as a medical receptionist in a GP surgery.
• Experience of customer care or dealing with members of the public in a frontline role.
• Desirable: NHS general practice experience and knowledge of Systm One.

We are a small, friendly team offering excellent appointment access without telephone triage, and our patient feedback is consistently positive.