Apprentice HR Support Assistant

Introduction

This exciting opportunity has arisen with an expanding company. The successful person will provide a high level of support within the team, undertaking duties in human resources, administration and customer services.

Heffernan Utilities is a trusted multi-utility provider working across the UK. We are a collective of highly skilled teams that work closely with our clients to build and deliver best in class solutions for Gas, Water, Electric, Mechanical & Electrical (M&E) services, and EV charging infrastructure.

The role provides comprehensive administrative support across Human Resources and Staff Development functions. This includes maintaining and updating HR records and databases; supporting recruitment and selection processes from advertising through to onboarding and pre-employment checks; issuing contracts and employment documentation; and producing reports and management data. The post holder also supports staff development activities by coordinating training applications and events, maintaining training records, organising induction programmes, monitoring quality and feedback, and liaising with internal and external providers.

Additional responsibilities include handling enquiries, processing shared email accounts, preparing correspondence, taking meeting minutes, supporting payroll and service standards monitoring, maintaining supplies, assisting with projects and events, and delivering professional, polite, and efficient customer service to staff and visitors. The role requires adherence to company policies and values, including equal opportunities, safeguarding, and health and safety requirements; participation in performance management and continuous professional development;

contribution to organisational improvement; demonstration of core competencies; and undertaking any other reasonable duties as directed by the Line Manager.

Attend and be punctual for all timetabled induction, lessons and all work-based training/support sessions. Complete all required assignments by the required timeline. Build up your portfolio of evidence, ongoing during your apprenticeship programme. Access support from your tutor/assessor and your manager as and when required.

There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the apprenticeship programme. There may also be further apprenticeship or other training available following successful employment and achievement of the apprenticeship qualifications.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Microsoft Office, Word & Excel
• Excellent timekeeping
• Excellent attendance

• Essential - GCSE
  - Maths and English - C/4 or above
• Desired - GCSE - ICT - C/4 or above
• Essential
  - Work Experience - 6/12 months
• Desired
  - Business or Customer Service - business or other related course
  - Pass, Merit or Distinction

Course: HR support (level
3)
Level: 3
Route:
Business and administration
Apprenticeship Level: Advanced

Working Week:
Monday to Friday, times to be confirmed and are flexible. There will be a requirement to work in the office and also remote.
Expected Duration: 1 Year 6 Months
Training Provider: KIRKLEES COLLEGE