Customer Service Advisor

Up to £30k salary + 8% pension + Enhanced Maternity & Paternity are just a few of the benefits a Customer Service Advisor will gain whilst working for this leading manufacturer.

We have partnered with a global manufacturing organisation who represents multiple brands sold in 23 sales outlets across Europe.

This employer operates out of Wakefield and are now looking to add a Customer Service Advisor to their team.

Key responsibilities of the Customer Service Advisor will include:

Deliver outstanding customer service and manage customer enquiries through to resolution.
Process and coordinate customer orders, ensuring accuracy and on-time delivery.
Liaise with internal teams and external partners to support fulfilment, logistics, and installations.
Provide customers with regular updates on orders, deliveries, and service requests.
Manage returns, complaints, and non-conformance issues, ensuring effective resolution.
Coordinate sample requests and maintain accurate customer records.
Support continuous improvement by identifying trends and opportunities to enhance customer experience.

We are keen to receive applications from individuals who possess:

Experience as a Customer Service Advisor or similar within a manufacturing organisation
Ability to communicate effectively across multiple channels (phone, email, face-to-face)
Experience and proficiency with order processing software and CRM systems
Previous experience as a Customer Service Advisor in a B2B environment

Salary & Benefits:

Up to £30,000 per annum
8% pension (3% employer contribution)
Enhanced Maternity & Paternity leave
37 hours a week (7am - 4pm)
24 days annual leave entitlement
Cycle to Work Scheme

To apply for the Customer Service Advisor opportunity, please click "Apply Now" and attach an updated copy of your CV. Alternatively, please contact Bradley Heppinstall-Haigh at E3 Recruitment for more information