Field Service Engineer

About YPS

Our client are an industry leader in automated wrapping and packaging systems and have been successfully trading for over 4 decades. Due to continued growth they are looking to hire a Field Service Engineer to join the business

Responsibilities of Field Service Engineer:

• Having the ability to liaise with both customers and colleagues to ensure we maintain
  the customer service excellence that we pride ourselves on, is essential to the role.
• Servicing, maintaining, and installing a range of equipment at customers sites
  nationwide.
• Attend customers site in a timely manner to carry out the task assigned and deliver
  exceptional customer service.
• Respond to customer demand promptly and professionally working autonomously as
  well as part of a wider team,
• Install new machines and provide full operator training individually and as part of a
  team.
• Communicate effectively to liaise with:
• Customers both on site and to help to diagnose problems over the phone.
• The engineering and admin team
• The sales team.
• Participation in training courses, as and when required.
• This post does involve regular travel and overnight stays at short notice, as required.

Required skills of Field Service Engineer

The minimum skills and qualifications required for this role include:

• Recognised electrical engineering qualification.
• Field engineering experience is essential.
• PLC interrogation experience is essential.
• In particular Siemens S7/TIA & OMRON
• Excellent communication skills and the ability to be a team player.
• Full UK driving licence.
• Polite telephone manner.
• Self-Motivation with the ability to work under pressure and manage deadlines.
• The ability to provide a digital job report on completion of a daily task using excellent
  English/Grammar.

Salary Range £40,000 £ 50,000 dependent upon experience and skill set.

This is a salaried position with a company wide annual discretional bonus scheme.

• Guaranteed annual review.
• Contributory pension scheme currently to 3% of salary.
• A quality company vehicle (not a van but tax efficient) is provided which is fully
  expensed for personal use also.
• Any specialised tools required to do the job in hand.
• Fully expensed mobile phone for professional and personal use.
• An iPad is provided for service reports but can be used for personal use also.