Maintenance & Service Controller

About This Role

Are you an experienced Service Controller, Fleet Controller or Service Coordinator looking for a role where organisation, customer service and keeping equipment moving really matter? As a Service Controller within Dawsongroup EMC, you will coordinate planned maintenance, breakdowns and repairs across our workshop, mobile engineers and third party repair network, helping keep our hire fleet safe, compliant and available for customers.

• Plan and schedule servicing, repairs and compliance events, balancing customer requirements with fleet availability.
• Coordinate workshop, mobile and third party engineering activity, keeping customers informed with clear and timely updates.
• Authorise repair work and control maintenance expenditure while ensuring safety, legislative requirements and manufacturer recommendations remain the priority.
• Maintain accurate service histories, repair updates, VOR information and maintenance records within our computerised systems.
• Work closely with Rental Operations, technical support, stores and suppliers to keep jobs progressing and minimise equipment downtime.

Are you an experienced Service Controller, Fleet Controller or Service Coordinator looking for a role where organisation, customer service and keeping equipment moving really matter? As a Service Controller within Dawsongroup EMC, you will coordinate planned maintenance, breakdowns and repairs across our workshop, mobile engineers and third party repair network, helping keep our hire fleet safe, compliant and available for customers.

• Plan and schedule servicing, repairs and compliance events, balancing customer requirements with fleet availability.
• Coordinate workshop, mobile and third party engineering activity, keeping customers informed with clear and timely updates.
• Authorise repair work and control maintenance expenditure while ensuring safety, legislative requirements and manufacturer recommendations remain the priority.
• Maintain accurate service histories, repair updates, VOR information and maintenance records within our computerised systems.
• Work closely with Rental Operations, technical support, stores and suppliers to keep jobs progressing and minimise equipment downtime.

Previous experience within service control, fleet maintenance, engineering coordination or a similar environment is important, but we are interested in what you can bring rather than how many years you have spent doing it. You will be comfortable managing competing priorities, communicating with customers and suppliers, and making considered decisions when plans change.

• Previous relevant experience coordinating servicing, maintenance, repairs or fleet activity.
• Confident communication skills, particularly when handling customer updates, breakdowns and repair queries.
• An organised approach with the ability to prioritise planned work alongside reactive requirements.
• Commercial awareness, with the confidence to control costs, check invoices and follow agreed authorisation processes.
• Accuracy when maintaining records and computerised systems, with an understanding of why compliance information matters.

Not sure you match every point? Relevant experience and transferable skills matter, so we encourage you to apply rather than ruling yourself out.

Dawsongroup EMC provides specialist assets to customers across the municipal, environmental, utility and construction sectors, including road sweepers, refuse collection vehicles, gully tankers and other specialist equipment. As part of Dawsongroup, we combine specialist knowledge with a long established approach to asset rental, helping customers access modern, reliable and well maintained equipment.

• Join a business focused on solving real customer challenges and building lasting relationships.
• Work with specialist assets where effective service support has a direct impact on our customers' operations.
• Become part of a culture built around integrity, ownership, smarter working and growing together.
• Work alongside colleagues across service, rental operations, engineering, technical support and stores.

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

We want this role to be somewhere you can build your knowledge, develop your career and see the impact of the work you do. You will be supported by an established business that invests in its people and provides opportunities to learn and progress.

• 2x Life assurance scheme.
• Internal progression pathways, nationally and worldwide, alongside funded training.
• 24 days standard leave allowance + Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme).
• Cycle to work schemes, plus wellbeing and mental health support.
• Seasonal gifts and long term incentives.

Ready to bring your service experience to a business where keeping customers moving really counts? Join Dawsongroup EMC and build your future with a company that values the…