Receptionist​/Administrator

Receptionist and Administrator

Be the person who helps make primary care work for your Brighton community. For many of our patients, you'll be one of the first people they speak to when they need our help. That makes this much more than answering phones and booking appointments. At Allied Medical Practice, we're looking for a Receptionist and Administrator to join our team across School House Surgery and Church Surgery in Brighton.

You'll help patients navigate our services, make sure information gets to the right people and support our clinical teams with the administration that keeps a busy GP practice running. Some days will be busy. Priorities can change quickly. You'll speak to people who are worried, frustrated or simply unsure where to turn. That's why we're looking for someone who is organised, calm, approachable and genuinely wants to help people.

You'll be one of the first points of contact for our patients, whether they're speaking to us face-to-face or over the phone. You'll help with appointments, respond to queries and make sure patients are directed to the right person or service. Sometimes that means dealing with straightforward requests. At other times, you'll need to listen carefully, follow our processes and recognise when something needs to be escalated.

There's a lot that happens behind the scenes in General Practice. You'll support the day-to-day administration that helps our clinical teams deliver care, including managing emails, correspondence, patient records and other administrative tasks. You'll need to be comfortable juggling different priorities while maintaining accuracy and confidentiality.

You'll book, amend and cancel appointments, helping us make the best use of the clinical time available. You'll also deal appropriately with urgent appointment requests and home visit requests, following practice procedures to make sure information reaches the right clinical colleague.

You'll support the processing of repeat prescription requests in line with practice procedures and help ensure they're dealt with efficiently. You'll also help process referrals from our GPs, making sure information is complete and sent to the appropriate service.

Accurate information is essential to safe patient care. You'll help manage correspondence and hospital letters, update patient records, support new patient registrations and make sure information is coded, filed or passed to the appropriate member of the clinical team. You'll work with our clinical system, Systm One, and maintain patient confidentiality at all times.

You'll work closely with GPs, nurses, healthcare assistants, administrators and practice colleagues. Good primary care depends on people working together, so you'll communicate regularly with colleagues both within the practice and across other NHS and healthcare services. You'll be someone your colleagues can rely on to follow things through and get the details right.

• Like helping people and providing good service
• Can stay calm and professional when someone is upset or frustrated
• Enjoy being busy and having a variety of things to do
• Are organised and pay attention to detail
• Can prioritise when several things need your attention
• Are comfortable using IT systems and learning new ones
• Can follow processes while using common sense
• Know when to make a decision and when to ask for help
• Work well as part of a team but can also get on with things independently
• Are dependable, punctual and take responsibility for getting things done
• Can adapt when priorities or ways of working change

• A good standard of education, including Maths and English GCSE at grades A–C or equivalent
• Experience working in General Practice or the NHS
• Practical experience of working with others
• Experience of working under your own initiative
• Experience using IT systems in a working environment
• Experience using clinical systems such as Systm One or EMIS
• Excellent verbal and written communication skills
• Confidence dealing with people face-to-face and over the phone
• The ability to resolve problems calmly, including when under pressure
• Good time management and the ability to work to deadlines
• Strong organisational skills and the ability to prioritise and multitask
• A good…