Service Administrator

The Service Administrator will work across multiple Federation services to provide administrative support andensure their smooth running. This will include supporting the day-to-day delivery of EA and other services, supporting the recruitment and onboarding ofnew staff to our workforce platform:
Luna, assisting with governance and quality assurance, and data collection for KPIs.

The success of B&HF relies ongood communication with our partners and patients. This will require engaging and working with local practices, PCNs and patients to ensure that our services meet their needs.

Supporting with staffing rotas across different services

Responsibility for the administration of the recruitment and onboarding of casual staff

Support the induction and training programme forall Federation service staff

Maintain the workforce platform

Arrange new staff access to Federationclinicalsystems

Support with the day to day running of Federationservices

Monitoring the email inboxes and websitecontacts and follow up any issues raised

Engage with patients, internal and external stakeholders

Support the leadership team to develop clinical and organisational policies and procedures

Provide administrative support to assist withthe development and management of any changes, new processes and systems

Deliveradministrative support to the Lung Cancer Screening programme.

Recordingdata from the Lung Cancer Screening systems to the relevant primary care systems, liaising with the Lung Cancer Screening team, patients, and GP practices.

Drafting/disseminating newsletters or other internal/external comms as required

Coordinatinginternal/ external meeting arrangements, preparing agendas, producing minutes and following up of actions arising

Providephone cover during PLT or to facilitate training/ meetings

Other project related assistance as required bythe Leadership team

Follow team Standard Operating Procedures and organisational policies and procedures

Undertake any other duties required, as appropriate to the role

Organisation Overview

Brighton and Hove Federation is a member organisation,made up of 6 Primary Care Networks containing 31 GP Practices. We are acompany limited by shares, with each of our member practices as shareholders.

This means that we do everything with our practices and their patients in mind.

We work collaboratively to provide high quality clinical and support services to NHS Primary Care, as well as talking to patients, listening to feedback, andbeing willing to adapt to constantly improve our service.

We are not just here to deliver services; we are here to shape thefuture of healthcare in our city balancing quality, equity, workforcewellbeing, financial resilience, and environmental responsibility.

Our Purpose

To strengthen General Practice and build towards a sustainable health system in Brighton and Hove

Our Values

We work together across organisations, alwaysputting patients first.

Sustainability

We take a long-term view, balancing todaysneeds with tomorrows realities.

Quality

We strive for excellence in every service and partnership.

Equity

We advocate for fair access and outcomes across

Brighton and Hove.

We embrace new ideas that improve care and strengthen our system.

Brighton and Hove Federation Service Overview

This role will work across all services that Brighton and Hove Federation delivers, prioritising areas needed, as directed by the Senior Leadership Team.

This currently includes the following, but is subject to change as Brighton and Hove Federationdevelops new services:

Enhanced Access

The Enhanced Access, EA, Service was developed to offer patient choice by providingappointments outside of the normal Practice opening times of 08:00-18:30. Thisgives more flexibility to people who cannot easily access their GP practiceduring normal hours.

The EA service currently operates

Monday-Friday 18:30-20:00;
Saturday 9:00-17:00 and Sunday . Weoffer appointments with GPs, ANPs, Nurses, Pharmacists and HCAs, both face-to-face and remote. Appointments are booked by apatients GP practice using Brighton and Hove Federation EMIS and Systm One Hubs.

Practice Support

Brighton and Hove Federation maintains a Locum Bank of clinical and administrative staff which can be utilised by Practices as cover for short-term illness,annual leave, and capacity issues due to changes in service demand. GPPractices request shifts via our workforce platform, Luna, which notifies ourBank staff and enables them to sign up to a shift based on their…