Receptionist, Administrative​/Clerical

Final date to receive applications: 19 October 2026

Department: Reception

Employment Type: Full Time

Location: Federation House

Compensation: £12.73 / hour

Two shifts are available:
Monday – Friday, early shift (07:15 – 15:15)
Monday – Friday, late shift (14:00 – 22:00)
We welcome applicants that are seeking a job share.
The Front of House team provide an efficient, professional and customer-focused reception service to all hotel guests, delegates, staff and visitors through face-to-face, telephone and email communication, acting as the first point of contact for Federation House and ensuring a positive and welcoming experience for all visitors.

Front of House and Reception

• Deliver a professional, welcoming and customer-focused reception service to all visitors, guests, delegates and staff.
• Act as the first point of contact for all reception enquiries, responding promptly and professionally in person, by telephone and by email.
• Maintain a well-presented, organised and welcoming reception environment at all times.

Reservations and Bookings

• Manage accommodation reservations, event bookings and associated administrative processes.
• Allocate rooms and facilities as required, ensuring records are accurate and up to date.
• Liaise with guests, delegates and colleagues to ensure booking requirements are met effectively.

Guest Services

• Complete guest check-in and check-out processes accurately and efficiently.
• Obtain, verify and record guest, billing and contact information in accordance with organisational procedures.
• Provide information and assistance to guests, delegates and visitors throughout their stay.
• Ensure that newspapers and parcels are delivered to rooms without delay.

Telephone and Communication Services

• Operate the switchboard efficiently, handling calls in a courteous and professional manner.
• Accurately relay messages and ensure enquiries are directed to the appropriate person or department.
• Respond to routine enquiries and elevate issues where necessary.

Financial Administration

• Process payments accurately in accordance with organisational procedures.
• Maintain accurate records relating to financial transactions and ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times.
• Undertake basic reconciliation and administrative tasks associated with reception activities.

Liaison and Coordination

• Develop and maintain effective working relationships with colleagues across Federation House and Headquarters functions.
• Coordinate effectively with relevant departments to support guest services, events and accommodation requirements.
• Share information promptly to ensure the smooth operation of services.

Security and Access Control

• Maintain the security of guests, visitors, staff and premises within areas under the postholder's control.
• Operate visitor access and entry control systems in accordance with established procedures.
• Report security concerns, incidents or breaches promptly and appropriately.

Customer Experience

• Respond positively and professionally to customer feedback, compliments and complaints.
• Resolve routine issues wherever possible and elevate more complex matters appropriately.
• Promote a positive image of Federation House through excellent customer service standards.

Administration, Confidentiality and Compliance

• Maintain accurate records, databases and filing systems.
• Handle personal, financial and organisational information sensitively and confidentially.
• Comply with data protection requirements, organisational policies and relevant legislation.
• Ensure records are maintained securely and accurately.

General Responsibilities

• Undertake any other duties reasonably required and consistent with the level of the post.
• Parti…