Warranty Administrator

Remote role for Heathrow Van, Truck and Passenger Car

£28,000 - £30,000 per annum DOE

42.5 hours per week. Monday to Friday 08:30 - 17:30

At Rygor Auto, we are looking for an experienced and organised Warranty Administrator to join our Heathrow Van, Truck & Passenger Car team. This is a fully remote role, ideal for someone with automotive administration experience who is passionate about providing excellent support to both customers and colleagues.

Working closely with the Service team, you will play a key role in ensuring service administration processes run smoothly, accurately, and efficiently.

• Processing retail invoicing and account costing.
• Managing warranty invoicing and warranty claim administration.
• Supporting the Service team with a range of daily administrative tasks.
• Resolving invoice queries and ensuring accurate costing information is recorded.
• Maintaining service records and documentation in line with company processes.
• Liaising with internal departments to support customer and operational requirements.
• Assisting with the preparation and processing of quotations and service-related documentation.
• Providing a professional and helpful point of contact for customer and internal enquiries.
• Ensuring administrative tasks are completed accurately and within required timescales.

• You have previous administration experience within the automotive industry.
• You have experience processing warranty claims and warranty invoicing.
• You have experience with retail invoicing and account costing.
• You are highly organised and able to manage multiple tasks effectively.
• You have strong attention to detail and take pride in producing accurate work.
• You are confident using computer systems and technology.
• You have excellent communication skills and enjoy working as part of a team.

DBS:
Please be advised that successful applicants to Rygor or any of our associated businesses, may be subject to satisfactory completion of a DBS check prior to joining the business.

• An extra day off for your Birthday
• 23 days of annual leave per year PLUS Bank Holidays
• Four times death in service benefit.
• Internal Mentorship programme
• Working for What Van?'s 'Van Dealer of the Year 2026'.
• Working for Motor Trader's 'Employer of the Year'.
• Working for an official Great Place to Work™
• Working for a workplace which champions women.
• Awarded Armed Forces Covenant Silver Award (RLS)
• Working with our award-winning team - several of our team were recogniised at the MT WIMT awards and we won silver at the internal communication and engagement awards for our new starter onboarding process.
• Auto-enrolment pension.
• Self-development journal
• Rygor Group Ranked 101 in SW Business Insider's Top 500 Companies
• Enhanced Maternity and Paternity pay policies and return to work post mat-leave policy.
• Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
• Mental Health First Aiders.
• Reward and recognition programmes, including our annual Rygor Group Awards and opportunities to attend the Rygor Wembley box as a celebration of your hard work and dedication.
• Annual appraisals programme and progression opportunities.
• Manufacturer training and access to our in-house training.
• Long service recognition and annual leave increase after 5 years' service.
• Rygor Auto and Rygor Service Solutions are Maintenance Provision Rating Scheme (MPRS) accredited
• Branded uniform
• Charities of the Year programme, Army Sport sponsors and community engagement initiatives

We're looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

I am grateful. I am courageous. I am curious.

I am honest. I am attentive. I am trustworthy.

I am inclusive. I am resilient. I am kind.

We are an award-winning, multi-franchise Dealer Group with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors. Our business has gone from strength to strength in recent years, with significant investment in site renovations nationwide and exciting expansions, including the launch of a brand-new Mercedes-Benz Passenger Car Aftersales facility in 2024 and running four new vehicle…