VP - Operating Model, Product & Client Solutions

About Citco Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com About the Team & Business Line Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

Strategic Operations is a dedicated function within Private Assets, created to take the development and delivery burden off Operations and to close the gap between project design and operational adoption — by making both the responsibility of the same people. The team owns transformation delivery, project execution, business analysis, operational initiatives and implementation support, rather than relying on already stretched BAU teams and SMEs.The

team is organised into three delivery pods across two remits. EVP 1 — Operating Model & Product covers Pod A (Operating Model, Product & Client Solutions). EVP 2 — Technology, Data & Delivery covers Pod B (Data, Reporting & Platform Enablement) and Pod C (Digital Workflow, Automation & AI). Business analysis and implementation capability is embedded in every pod rather than centralised, with EVP 2 owning the standards for requirements, testing, cutover and benefits tracking.

This role sits in Pod A — Operating Model, Product & Client Solutions, which redesigns how a service runs end to end and carries that design through to adoption, and which carries the Operations voice into client pitches, POCs and our marquee client relationships — including assessing where a solution built for one client can be reused across the wider book.

The group works in close partnership with Operations, the Transformation Office, IT, Tactical Operations and our Marquee Client teams. Roles are offered on both a permanent basis and as approximately 12-month rotational assignments, and are anchored in our strategic locations. Rotational colleagues join from the business, shape the change, and return to the line owning the delivery with broader project experience behind them.

About You You have 8+ years’ experience in private assets accounting or operations, at a fund administrator, fund manager or comparable environment.

Hands-on experience of process improvement, system implementation or project delivery.

Strong technical knowledge of private assets processes — general ledger, capital activity, fee and waterfall calculations, financial statements and investor reporting.

Strong analytical skills, with the ability to interrogate data and evidence a recommendation.

Confident in front of a client, and comfortable explaining operational constraints clearly.

Project management skills with attention to detail and a proven ability to multi-task.

Confident engaging both operational teams and technology partners.

Strong written and verbal communication skills.

Advanced computer skills (Microsoft Excel); familiarity with reporting, workflow or automation tooling an advantage.

Bachelor’s Degree in Accounting, Finance or Economics; professional accounting designation is preferred.

What We Expect of the Strategic Operations Team Regardless of level or pod, everyone in Strategic Operations is expected to demonstrate the following:

Deep technical and operational knowledge — genuine depth in how our processes, data and platforms actually work — the detail that only comes from having run the work.

Curiosity — the instinct to ask why a process looks…