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Support Delivery Lead — AHT Reduction & Phone Systems
Job in
Brighton and Hove, Brighton & Hove, East Sussex, England, UK
Listed on 2026-08-20
Listing for:
Tem-Energy Limited
Full Time
position Listed on 2026-08-20
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support
Job Description & How to Apply Below
Tem-Energy Limited is hiring a Customer Support Manager in the United Kingdom to own delivery of core support improvement projects, including AHT reduction and phone-system rollout. You will lead a small team, coach staff, and partner with the CX lead to raise service standards.
The role focuses on proactive issue resolution, end-to-end complaints handling, and building automations that remove friction from the support process, while tracking metrics and delivering on time.
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