Group Customer Experience Lead
Listed on 2026-09-22
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Customer Service/HelpDesk
Customer Success Management -
Management
Kelling Group Limited in Normanton is seeking a Customer Experience Lead who will act as the voice of the customer across the Group. You’ll capture feedback from internal and external customers and translate it into actionable improvements.
You’ll oversee NPS and CCS programs, report on customer metrics monthly, and collaborate with teams to embed corrective actions. Line management for a small team is included, with a focus on delivering a consistently excellent customer experience.
We have an opening for a Group Customer Experience Lead in United Kingdom within Management & Operations.
This opportunity is part of our work in Management & Operations.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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