Customer Service Advisor - French Speaker

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At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers.

Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.

This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans.

Travel Guard became part of Zurich Cover-More in December 2024.

An exciting opportunity has arisen to join our rapidly growing travel insurance business as a French Medical Assistance Co Ordinator. Our French Medical Assistance Coordinators (MACs) are the first point of contact for our customers across the globe who require medical assistance while travelling for leisure or for business. These are exciting roles for individuals ready to make a difference providing a positive impact to our customers when they need it most!

Our MACs are customer centric and able to demonstrate empathy. They are great at listening, have strong organisational skills with the ability to multi-task and prioritise, and they are fantastic team players.

You will work a 37.5 hour week on a shift pattern between the hours of 7am - 10pm from Monday to Sunday (including some public holidays). You will work 8 x 10 hour shifts over a 14 day period.

The training period for this role is approximately 8-10 weeks. The training will take place in our Brighton office between the hours of 9am – 5pm Monday to Friday.

The start date for this role is 9th November 2026.

• You’ll liaise with customers and corporate clients over the phone and via email, many of whom will be in difficult and sensitive circumstances.
• You’ll provide practical help through finding solutions and advice to customers who may be distressed or vulnerable.
• You’ll liaise with our in-house medical team to coordinate medical assistance and emergency medical travel services for customers.
• You’ll provide customer service support re policy cover, monitoring and reporting on patient status and coordination of travel emergencies.
• You’ll provide pre-travel advice, arrange medical appointments or hospitalisation abroad and coordinate air ambulances.
• You’ll ensure all case handling is accurately documented in our system.
• You’ll work towards targets and key performance indicators (KPIs) to achieve business objectives.

• You’ll be fluent in French and English.
• You’ll have a solid customer service background.
• You’ll have excellent written and…