Revenues Collection Officer

Revenues Collection Officer

Location Hove Town Hall, Norton Road, Hove, BN3 3BQ

Basis Flexi Hours

Salary £29,071 to £29,542 Contractual hours 37 Basis Flexi Hours

Package We are pleased to offer a wide range of benefits to support you and your wellbeing. You can read about them on our Why work for us pages.

Job category/type Finance Date posted 02/09/2026 Job reference REQ
0001435

Attachments Preview of Shortlisting Questions.docx 4627.Feb
25.Revenue Collection Officer.

JDPS.docx

Are you a great communicator? Would you like to work in a vibrant and challenging role, collecting the funds that we use to support our community? If so, then we would like to hear from you.

As a Revenues Collection Officer, you will be working in a team to collect money owed to the city council from organisations and individuals.

You will be joining our corporate collection team, and you will be helping customers digitally, on the phone and face to face to resolve complex and detailed queries.

This role is all about giving good customer service and you will need to show empathy to people from all backgrounds who can be upset and emotional, sorting out their problems sensitively and helping them come to suitable payment arrangements, with an understanding of potential vulnerability.

Contract type:
This role is permanent

Interview date:
Friday 16 October 2026

There is full information about the role below and attached but, if you would like an informal discussion, please contact Paul Willard (Corporate Recovery Manager by email at paul.

Key skills you can offer:

• Good communication and negotiation skills.
• Ability to resolve difficult situations for customers, some of whom will be challenging, whilst maintaining a positive attitude to customer service.
• Ability to manage multiple priorities whilst dealing with high volumes of work and input data with accuracy and speed.
• Be resilient and flexible to deal with changing situations.
• Actively contribute to a positive team environment.
• Ability to interpret and understand legislation and technical procedures.
• Good IT skills and able to use the Microsoft Word package and ability to use other databases.

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds.

In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce ().

As a council, we want to:

• be connected
• be confident
• be innovative and creative
• be diverse and inclusive
• be healthy and psychologically safe

For more information about our values and the benefits of working at the council, visit Why work for us which gives details of our wellbeing support, our benefits including leave and pensions as well as details of our training and development.

We are interested in hearing about your experience and skills in your own words. While we value people who know how to use AI, we ask that you minimise using it in your application.

We are keen to hear how your experience and skills align to our values and the…