Call Quality Specialist - Drive Service Excellence & Insights
Listed on 2026-09-29
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Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support, Customer Service Rep
Better, Bournemouth-based telecommunications provider, is seeking a meticulous Call Quality Administrator to join our team. You will listen to, assess and score calls to ensure customer service standards are met and exceeded, supporting our reputation for service excellence.
Collaborating with training and operations, you will provide actionable feedback, maintain evaluation criteria, and analyse trends to identify improvements and training needs.
Consider building your career as a Call Quality Specialist
- Drive Service Excellence & Insights at Better.
This is a genuine position to take on the Call Quality Specialist
- Drive Service Excellence & Insights role at Better.
As a Call Quality Specialist
- Drive Service Excellence & Insights, you will play an important part at Better in England, United Kingdom.
We invite applications for the Call Quality Specialist
- Drive Service Excellence & Insights position located in England, United Kingdom.
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