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Senior Customer Experience Manager: Strategy & Engagement

Job in Brighton and Hove, Brighton & Hove, East Sussex, England, UK
Listing for: Scottish Federation of Housing Associations
Full Time position
Listed on 2026-10-06
Job specializations:
  • Customer Service/HelpDesk
    Client Relationship Management, Customer Success Management, Event Management & Planning, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 58052 - 61206 GBP Yearly GBP 58052.00 61206.00 YEAR
Job Description & How to Apply Below
Location: Brighton and Hove

Clyde Valley Group is seeking a Customer Experience Manager to provide strategic and operational leadership for customer-facing services and overall customer experience. You will report to the Customer Service Director and lead the Customer Contact Centre and Community Engagement teams while directing the group-wide customer experience agenda.

You will design and deliver a coherent approach to capturing, analysing and using customer feedback and engagement activity across all services and

The Senior Customer Experience Manager:
Strategy & Engagement role at Scottish Federation of Housing Associations is now open for applications in United Kingdom.

Join us at Scottish Federation of Housing Associations as our next Senior Customer Experience Manager:
Strategy & Engagement in United Kingdom.

We are currently recruiting a Senior Customer Experience Manager:
Strategy & Engagement for our team in United Kingdom.

Position Requirements
10+ Years work experience
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