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SMB Customer Success Manager: Onboarding & Growth

Job in Brighton and Hove, Brighton & Hove, East Sussex, England, UK
Listing for: Heidi
Full Time position
Listed on 2026-10-07
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Management, Technical Support, Client Relationship Management, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 40000 - 60000 GBP Yearly GBP 40000.00 60000.00 YEAR
Job Description & How to Apply Below
A healthcare technology firm in the UK is seeking a Customer Success Manager who will support SMB customers from onboarding through to successful adoption. Responsibilities include leading onboarding sessions, advocating for customer needs within the team, and monitoring customer satisfaction metrics. The ideal candidate will have 2-4 years of experience in customer success, bringing strong organizational and analytical skills to ensure customers achieve their goals.

This is a full-time position offering a hybrid work environment, with benefits emphasizing personal development.
As a SMB Customer Success Manager:
Onboarding & Growth, you will play an important part at Heidi in England, United Kingdom. This opportunity is for the SMB Customer Success Manager:
Onboarding & Growth role  are seeking a motivated SMB Customer Success Manager:
Onboarding & Growth to join Heidi in England, United Kingdom.
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