First-Touch Resolution Specialist
Listed on 2026-10-07
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Bilingual -
IT/Tech
HelpDesk/Support
ICE Services, a UK-based music technology company, seeks a Solutions Hub Officer to log, monitor, and resolve incoming service requests while reporting status against KPIs. You will work in a fast-paced team, handling queries and supporting both Service Desk and CSS with data-driven insights.
The role offers flexible working options and opportunities to improve customer experience, learn ICE processes, and contribute to continuous service improvements in a dynamic environment.
The First-Touch Resolution Specialist position in the Sales, Consulting field is open for applications.
Consider building your career as a First-Touch Resolution Specialist at ICE Services.
We have an opening for a First-Touch Resolution Specialist in United Kingdom within Sales, Consulting.
This role, First-Touch Resolution Specialist at ICE Services, could be your next career step.
Are you ready to take on the First-Touch Resolution Specialist role at ICE Services?
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