Defined - Loading Services Manager

• Full-time
• Permanent/Regular or Fixed Term Contract/Temporary:
  Permanent (UK and ROW) / Regular (US)
• L&G Business Unit:
  Legal & General Retirements Institutional
• L&G sub Business Unit: INSTITUTIONAL RETIREMENTS
• Primary
  
  Location:
  
  Hove, One City Park
• Job Family:
  Defined Benefits

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

L&G Institutional Retirement looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK’s longest-running insurer.

Our Institutional Retirement business is the UK’s longest-serving active bulk annuity provider.

Who we are

Institutional Retirement is the only insurer to have been operating continuously in the UK market from our entrance in 1987 to the present day. Our UK retirement annuity book stands at an estimated £86.1 billion at 31 December 2023.

Across our retail and institutional retirement businesses, we look after more than 1 million customers, around c.700,000 of whom are institutional customers who have had their retirement benefits secured with us.

We’re looking for an experienced operational people leader to manage a specialist team that supports the onboarding of Defined Benefit pension schemes.

You’ll lead a team of pensions and data specialists who are responsible for validating, preparing and loading scheme data accurately and on time. Alongside day‑to‑day operations, you’ll also help to strengthen processes, manage risk and build a service that can respond effectively as business demands change.

This is a varied leadership opportunity for someone who understands Defined Benefit pensions, enjoys developing people and can bring structure and clarity to a complex operational environment.
This role is a Hybrid working opportunity, which means you can split your time between your home and the office to find a work‑life balance that works for you.

What you’ll be doing:

• Leading, coaching and developing a team of pensions and data specialists
• Setting clear objectives and maintaining strong performance and quality standards
• Overseeing the validation, preparation and loading of customer and scheme data
• Managing valuation loadings, full scheme loadings and Early Scheme Reviews
• Planning resources to meet operational service levels and contractual commitments
• Identifying operational and data risks and leading appropriate mitigation activity
• Improving processes and controls through collaboration and continuous improvement
  
  Supporting strategic planning and operational readiness across Loading Services

Who we’re looking for:

• Strong knowledge of Defined Benefit pension schemes
• Experience leading and developing an operational team
• Experience managing data‑led or customer‑focused operations within insurance, banking or a comparable regulated environment
• A relevant pensions qualification such as PMI or CII, or equivalent practical experience
• Strong organisational skills and the ability to manage competing priorities
• Good analytical, problem‑solving and decision‑making capability
• Confidence building relationships and influencing different stakeholders
• A hands‑on leadership style with a strong focus on quality and…