Onboarding Calculations Team Manager; FTC)

• Full-time
• Permanent/Regular or Fixed Term Contract/Temporary:
  Fixed Term Contract (UK and ROW) / Temporary (US)
• L&G Business Unit:
  Legal & General Retirements Institutional
• L&G sub Business Unit: INSTITUTIONAL RETIREMENTS
• Primary
  
  Location:
  
  Hove, One City Park
• Job Family:
  Defined Benefits

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

L&G Institutional Retirement looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK’s longest-running insurer.

Our Institutional Retirement business is the UK’s longest-serving active bulk annuity provider.

Who we are

Institutional Retirement is the only insurer to have been operating continuously in the UK market from our entrance in 1987 to the present day. Our UK retirement annuity book stands at an estimated £86.1 billion at 31 December 2023.

Across our retail and institutional retirement businesses, we look after more than 1 million customers, around c.700,000 of whom have had their retirement benefits secured with us.

Were looking for a highly organised and proactive individual to join our Onboarding Calculations team on a six-month FTC. You'll be responsible for coordinating and allocating work across the team, managing priorities and helping ensure service levels are met.

This is a great opportunity for someone who enjoys working with people and wants to build experience in a leadership-focused position, developing skills in coaching, workload management and operational delivery while working closely with experienced Team Managers

What you'll be doing:

• Allocating and prioritising work across the Onboarding Calculations team
• Balancing team workloads to ensure service levels and customer deadlines are achieved
• Monitoring workflow queues and responding quickly to changing priorities
• Supporting consultants with day-to-day queries and helping remove barriers to delivery
• Provide data to TMs so that they have relevant information available for holding regular one-to-ones and coaching conversations to support performance and development
• Working closely with Team Managers to ensure work is distributed effectively across the wider operation
• Tracking team performance, quality and productivity against agreed targets
• Provide data and analysis around daily/weekly/monthly MI

Who we're looking for:

• A people person who enjoys supporting, motivating and developing others
• Excellent organisational skills with the ability to manage multiple priorities
• Confidence making decisions and adjusting workloads to meet changing demands
• Experience leading, coaching or supporting a team in a fast-paced environment
• A collaborative approach and the ability to build strong relationships across teams
• Strong communication skills and confidence holding one-to-ones and performance conversations
• A focus on delivering great customer outcomes and meeting service levels
• Pensions or financial services experience would be beneficial but is not essential, subject to final role requirements

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are…