Customer Service Consultant - Group Protection

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Who we are

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.

We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.

We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.

Looking for a customer service role where you can build your skills, work with great people and make a real difference? We’re looking for Customer Service Consultants to join our Group Protection team
, with a starting salary of £25,000
.

You’ll play an important role in supporting the onboarding and ongoing management of Group Protection policies, working closely with brokers and colleagues across the business to provide a great service.

It’s a varied role, combining regular broker conversations with processing and administration, so you’ll have plenty of opportunity to build relationships, develop your knowledge and grow your career within a collaborative team.

Start date: 1 February 2026

• Support the onboarding and continued scheme maintenance of Group Protection policies so we remain a top provider
• The tasks are varied, meaning you’ll be talking to colleagues, brokers and customers regularly. It’s important to note that this role is a hybrid rolewhich will involve administrative work or processing work and you will be talking to customers and brokers on the phone too
• Dealing with all correspondence from our internal and external customers, With attention to detail and pace so that the next tasks needed can be completed promptly
• Maintaining and validating large volumes of scheme data using Excel formulas and internal tools to streamline and ensure data accuracy
• Collaborating with other team members to ensure that enquiries and issues are resolved quickly and efficiently
• Managing and organising your own work queue to ensure that service levels are met andbrokers or direct customers are kept informed of progress
• For our most vulnerable customers, you’ll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General

• People who love helping people!
• Strong communication and administration skills and passion to support customers, whatever their personal circumstances. Build relationships with our internal and external customers
• Confidence in using a desktop or laptop and experienced in using MS Office

• The opportunity to participate in our annual, performance
  -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday,…