Manager Technology Ops Engineering

Location: Brighton and Hove

Job d:

Location:

BURGESS HILL, WEST SUSSEX, United Kingdom Job Function:
Technology Operations

Schedule:

Full time

Shift: Day Workplace:
Hybrid Career Area:
Technology Company:
American Express Description The  Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues.

We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company. Manager, Site Reliability Engineering leads and mentors Site Reliability Engineering (SRE) teams, fostering a culture of continuous improvement and inclusivity, while collaborating across the organization to enhance system resilience, scalability, and alignment with business objectives.

Responsibilities Manages and leads a team of Site Reliability Engineering colleagues, enabling a culture of continuous learning, growth opportunities, and inclusivity for all individual colleagues and teams

Provides leadership, guidance, and coaching to Site Reliability Engineering teams, supporting training and development of best practices in software development, resiliency, and non-functional system requirements

Recruit and develop a high-performing team, recognizing and rewarding achievements, and creating an environment that motivates and energizes colleagues to achieve best business objectives

Oversees and facilitates collaboration with Software Engineering teams to design and implement features that improve system resilience, scalability, and performance; ensuring optimal functionality

Collaborates with executives, product managers, and other stakeholders to ensure SRE principles are embedded throughout the organization

Leads comprehensive chaos engineering experiments and resiliency tests, driving the analyzation of outcomes and implementation of improvements that enhance system robustness and recovery capabilities

Plans regular drills and strategic planning to ensure organization is prepared for and can swiftly recover from complex and unexpected disruptions

Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives. Balance feature development speed and reliability with well-defined service level objectives

Recognizes opportunities to adopt innovative technologies to enable business capabilities. Explores new automation techniques to refine the agility, speed and quality of engineering initiatives and efforts

Qualifications

Bachelor’s degree in computer science, Information Technology, Engineering, and/or comparable experience; advance degree preferred

Knowledge of modern observability stack – Splunk, Elastic Search, Prometheus, Grafana Knowledge of containerization technologies (e.g., Kubernetes, Docker) and microservices architecture

Knowledge of observability tools and methodologies, including experience with logging, monitoring, tracing, and performance analysis platforms

Knowledge of cloud-based Site Reliability Engineering (SRE) practices and experience with public cloud platforms such as AWS, Azure, or Google Cloud.

Knowledge of Jira, confluence, rally and project management tools including MS office suit.

Work Experience:

Must have Domain knowledge of Cards Payments systems. Understanding of E2E workflows of Authorization Approval and clearing & reconciliation processes. Have SRE experience with knowledge of SRE functions

Have knowledge on Splunk, ELF/Kibana and Prometheus/Grafana and experience to use these tools to automate and configure alerting and build dashboards.

Have experience in application support (Must have). Application…