External Advertising Title Associate Customer Implementation Manager

Job Overview

Team:Client Implementation – Professional Services Europe
Location: Remote (UK)

Applied is where insurance technology gets reinvented, and we build it fast. Our cloud software and AI-powered solutions reach thousands of agencies and brokers worldwide, setting the pace for what modern insurance can do.

We’re looking for an Associate Client Implementation Manager to join our Client Implementation – Professional Services Europe team and help new and existing insurance brokers get the most out of Applied’s software and solutions.

Our Professional Services organisation is responsible for the overall definition and delivery of professional services — implementation, consulting, and training — to Applied’s European market, supporting software sales and the ongoing optimisation of our industry-leading broker management system and extended solutions. You’ll work with a diverse mix of insurance brokers, getting hands‑on with configuring our core application to meet their business process needs.

• Perform implementation, optimisation, and strategic consulting engagements with Applied customers based on a defined scope of work
• Engage with new clients, facilitating workshops to gather software configuration and business process requirements
• Deliver and/or manage education for Applied clients on our Broker Management Systems and extended solutions
• Perform reviews with existing clients to ensure optimisation of their processes, applying new software enhancements where relevant
• Articulate the reasons for change using strong business analysis skills
• Develop and maintain a functional understanding of the entire Applied product portfolio and how our solutions solve clients’ business processes
• Configure the core application to meet client needs, drawing on a good understanding of general accounting principles
• Contribute to the development and ongoing improvement of Client Implementation methodologies, while staying abreast of insurance industry and regulatory changes
• Travel up to 25% (by car, plane, bus, or train) to support client engagements across our European market, as needed

• Up to 1 year of directly related work experience, ideally in client service, leadership, or logistics
• Strong client service, project management, and quality control skills
• Good computer skills and comfort using business support software
• Strong resource planning and teamwork skills, with excellent attention to detail
• Basic knowledge of the insurance industry and/or Applied’s product portfolio
• Basic knowledge of professional services within a software company

Talent shows up in a lot of different ways, and we mean that. We welcome candidates from all backgrounds and experience levels, including military members and their spouses and those without a traditional degree or tech background.

• Diploma or degree in a business‑related field, plus specialised training
• PMP, PRINCE2, CMI diploma, or BCS BA certification, or a strong background in software project management

The best work happens when smart people move fast, together. For over 40+ years, Applied has built technology that solves real problems for insurance professionals - and we’re still pushing what’s possible.

You’ll be part of our people‑first culture built on trust, inclusion, and growth - where you’re supported to deliver, collaborate with teammates who care, and grow with leaders invested in your success.

We invest in the whole person, not just the role. Our benefits and resources are built to support your health, your time, and your life outside of work:

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A…