Tooling Adoption & Enablement Expert

At M&G, our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long‑term investment and savings solutions.

Through telling it like it is, owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role.

We are looking for an experienced Tooling Adoption & Enablement SME to accelerate the successful adoption and embedment of Jira and Kiplot across our change community. This is not simply a technical tooling role. The successful candidate will work alongside teams and individuals to translate our ways of working into practical, effective use of the tools, providing hands‑on coaching, training and support.

A key outcome of the role will be to build sustainable capability within the organisation through a train‑the‑trainer approach, reducing reliance on central support over time and creating a confident, self‑sufficient community of users.

• Act as the SME for Jira and Kiplot adoption, helping colleagues understand not just how to use the tools, but how to use them effectively within their day‑to‑day work.
• Deliver engaging training, coaching, drop‑in sessions and practical clinics for different levels of experience.
• Provide targeted, hands‑on support to teams during implementation and embedment.
• Identify common adoption challenges, skills gaps and areas where additional coaching is needed.
• Develop practical guidance, learning materials, FAQs and reusable training assets.
• Establish a train‑the‑trainer model, building a network of capable champions who can support their own teams.
• Partner with change, delivery, transformation and tooling stakeholders to ensure tooling supports agreed ways of working.
• Gather feedback from the community and use it to improve training, guidance and user experience.
• Champion good practice and encourage consistent use of Jira and Kiplot across the change community.
• Support new functionality and changes through communications, demonstrations and targeted learning.

• Strong practical knowledge of Jira, ideally within change, transformation, portfolio or delivery environments.
• Experience of training, coaching or enabling users, rather than purely administering technology.
• Strong understanding of adoption and behavioural change.
• Ability to translate technical concepts into simple, accessible language.
• Confident working with a wide range of stakeholders, from new users to senior leaders.
• Experience developing learning materials and delivering group and one‑to‑one coaching.
• A proactive, hands‑on approach and genuine passion for helping people build confidence.

Job Level: Manager/Expert

Location:

Homebased UK

We’re dedicated to supporting your wellbeing and helping you thrive, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, and financially plan for the future.

Our UK benefits include:

A valuable pension scheme of up to 18% (13% made up of employer contributions and 5% employee contributions).

Access to our Share Save and Share Incentive Plan, alongside financial wellbeing and support services to help give you real confidence to put your…