Implementation Manager

inforcer is one of the fastest growing technology organisations in the world and a leading provider of cutting-edge cybersecurity and AI solutions to support to the SMB market. We provide MSPs (Managed Service Providers) with the fundamental technology they need to manage and secure Microsoft 365 at scale and deliver AI services. Our mission is to beinforcedin every MSP!

We are seeking an experienced Implementation Manager to join our rapidly growing Implementation Team. The ideal candidate will have a strong background in leading multiple client implementations, managing project timelines, and ensuring high levels of client satisfaction. Technical expertise—particularly within the Microsoft stack—is preferred but not required. Key responsibilities include, managing multiple implementations, hosting client webinars, & delivering group training sessions.

The successful candidate will be a proactive communicator, detail-oriented, and comfortable working in a fast-paced, collaborative environment. If this sounds like you, we’d love to hear from you.

• Mentorship:
  
  Provide guidance and support to Junior Implementation Managers to help them develop their skills and achieve their professional goals. This includes shadowing calls to offer guidance.

• Pre sales Engagement:
  Assist with pre-sales activities for larger clients by discussing the implementation journey and addressing any questions they may have about the process.

• Technical Expertise:
  Apply technical knowledge to troubleshoot issues and provide solutions during the implementation process. Expanding Microsoft knowledge and completing SC-900.

• Internal Training:
  Provide technical training to internal teams to enhance their skills and knowledge.

• Webinars:
  Host & Co-host client facing webinars to increase their knowledge of the inforcer platform as well as ad hoc topics.

• Implementation:
  Delivering multiple implementation sessions, managing the project and client communications.

• Advanced implementation:
  Lead & Manage bespoke implementations for larger clients, including project planning and ensuring the client reaches milestones.

• Documentation:
  Proactively updating & creating documentation, creating video content for internal training as well as customer facing; this includes staying up to date with latest feature updates to the inforcer platform.

• One to many trainings:
  Deliver platform training and technical sessions for both virtual and in person, within a group setting.

• Client Engagement:
  Work closely with clients to understand their needs and ensure that our solution meets their expectations and business requirements.

• Client Satisfaction:
  Ensure client satisfaction throughout the implementation process and upon its completion

• Process Improvement:
  Help drive improvements to onboarding processes and the overall client experience.

Steep Learning curve: We believe people leave organisations when learning stops. We promise a steep and continuous learning curve to both challenge and develop our people. You are responsible for your own learning, but you’ll be surrounded by exceptional people and strong enablement, if you choose to lean into it, in an environment where it’s safe to make mistakes, try new things, and improve.

Real impact:We operate in a high-trust and autonomous environment where you can make a real impact and difference in your role and across the company.

Transparency and Honesty:We believe honest and clear communication creates a highly collaborative culture. It gives you the “why” we make decisions and allows you to effectively make your own. We won’t pull the wool over your eyes, we are a fast-growing start-up that comes with its own unique challenges, but we all work hard to…