It Service Desk Access Control Analyst

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.

We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them.

To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward.

And you could too. In an IT role at BDO, you’ll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we’ll give you the training and support you need to achieve whatever you put your mind to.

Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.

You’ll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.

The IT Service Desk Access Control Analyst is responsible for supporting the secure and effective management of access to the firm's information systems. Working as part of the Service Desk Access Control (SDAC) team, the role processes and fulfils access control requests in accordance with defined procedures, governance requirements, policies and service level agreements.

The role helps protect the confidentiality, integrity and availability of information while enabling colleagues to access the systems and services they need to perform their roles. This includes administering user identities, permissions and access across a broad range of business and IT platforms, responding promptly to access requests and incidents, and maintaining accurate records and audit trails.

The analyst will provide a secure and seamless customer experience, apply the principles of least privilege and appropriate authorisation, escalates exceptions or potential security concerns, and contribute to continuous improvement of access control processes and documentation.

As part of the wider IT support function, the role requires flexibility to support the IT Client Services team through phone calls and ticket cover, which provides technical support to BDO clients.

Flexibility will be required to support the business between the hours of 8am – 6pm & other IT functions where required

In this role you’ll:

• Deliver a responsive and customer-focused service when processing, fulfilling and managing access control incidents and service requests, in line with agreed procedures, governance controls, KPIs and SLAs.
• Validate access requests accurately and efficiently, working with customers to obtain the appropriate information and authorisation and escalating exceptions or security concerns where required.
• Create, amend, disable and re-enable user accounts, privileged accounts, permissions and security group memberships across designated systems.
• Support…