Senior Technical Delivery Officer Revs and Bens

This 12-month fixed-term post sits in the Welfare, Revenues and Benefits Technical Delivery Team at Brighton and Hove City Council, keeping systems for council tax, benefits and debt recovery secure. The work centres on administering critical platforms, leading technical incidents, upgrades and data queries, and delivering projects on new technology and legislative change. Hands-on, with hybrid working where operationally appropriate, the role can grow into lead adviser on allocated systems.

Transferable skills are considered, with full induction provided.

• Administer and support business-critical revenues, benefits and welfare systems used daily by frontline services
• Act as technical lead for complex incidents, system issues, service requests and data queries
• Manage and support upgrades, releases, testing, change control and implementation to maintain service continuity
• Lead or contribute to projects on new technologies, legislative change, digital transformation and service improvement
• Analyse system performance, business processes and data to find efficiency, resilience and customer outcome gains
• Produce, extract and analyse data for business intelligence, performance management, statutory reporting and decisions
• Work with suppliers and stakeholders on fixes, enhancements and continuous improvement
• Ensure compliance with information governance, information security, audit and data protection
• Develop and maintain technical documentation, procedures and knowledge-sharing resources
• Provide technical advice and guidance to colleagues and stakeholders across the organisation
• Develop specialist expertise in allocated systems, becoming the team's lead adviser in those areas
• Support colleague development and, where required, deputise for the Technical Delivery Manager

• Supporting and administering complex, multi-user or business-critical systems
• Managing incidents, upgrades, system changes and supplier relationships
• Working with data, reporting tools and business information
• Coordinating activity across multiple stakeholders, priorities and work streams

• Strong analytical and problem-solving skills, including investigating issues and implementing sustainable solutions
• Strong communication skills, explaining technical concepts to technical and non-technical audiences
• Understanding of information governance, information security and handling sensitive data
• Proactive, customer-focused approach to service improvement and technical delivery

• Revenues, benefits, welfare or related business systems, such as NEC or Civica
• Local government or public sector experience
• Systems integration, interfaces and data management
• SQL, reporting tools, Microsoft 365 or SharePoint administration
• Digital transformation, system implementation or service improvement programmes
• Project delivery, agile working or continuous improvement methodologies
• Coaching, mentoring or supporting colleague development
• Balancing technical requirements with business and customer needs while finding innovation opportunities

• Pension and leave, with details on the council's Why work for us pages
• Ongoing learning and professional development
• Flexible and hybrid working where operationally appropriate
• Opportunities to lead technical projects and contribute to service transformation
• Exposure to a wide range of technologies, stakeholders and business areas
• Full induction and support
• Supportive, collaborative team environment
• Wellbeing support