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Software Support Technician
Job in
Brighton, Brighton & Hove, East Sussex, England, UK
Listed on 2026-11-04
Listing for:
First Recruitment Services
Full Time
position Listed on 2026-11-04
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Are you looking to start or develop a career within software and IT support? Do you enjoy problem-solving and have a keen eye for detail? If so, this could be a fantastic opportunity to join a well-established Brighton-based business.
We're looking for a motivated and enthusiastic individual to join a friendly and supportive team as a Testing and Software Support Technician. This position would suit a recent graduate with a Maths, Science or IT-related background, or someone looking to take their first step into a career within technology.
You'll be joining a business where you'll have the opportunity to develop your technical skills, work closely with experienced developers and gain exposure to a variety of software testing and support responsibilities.
As a Software Support Technician, your key responsibilities will include:
* Testing software and working closely with developers to identify improvements
* Investigating and troubleshooting customer issues
* Replicating and escalating technical issues to the development team
* Providing support to customers via telephone and email
* Accurately logging customer interactions and technical queries
* Assisting with ad hoc projects and business initiatives
Requirements for the Software Support Technician:
* Strong problem-solving and analytical skills
* Enthusiastic, methodical and eager to learn
* Excellent attention to detail
* Strong Maths and Science GCSEs
* Degree in IT, Science or a related subject would be advantageous
* Good communication and organisational skills
* Able to work independently and prioritise workload effectively
Hours,
Salary and Benefits for the Software Support Technician:
* £26,000 - £28,000 (dependent on experience)
* Monday to Friday 9am to 5:30pm
* Based in Brighton
* 20 days annual leave + bank holidays, increasing with service
* Company pension
If you're looking for a role where you can learn, develop and build a long-term career within a supportive team environment, we'd love to hear from you.
Berry Recruitment Services Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy
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