Claims Assessor

We’re recruiting for Medical Claims Assessors to join our Group Protection team. You’ll help deliver fair, informed and compassionate decisions for customers at pivotal moments in their lives. With a salary of up to £42,000, depending on experience and a strong benefits package, you will work Monday‑Friday on a hybrid basis in our Hove office.

• You’ll provide pro‑active and comprehensive claims assessment and management services for a defined account portfolio, and check liability with your authority level.
• Assess and triage Group Protection claims, deciding what medical evidence to obtain in line with L&G’s philosophies.
• Provide a comprehensive assessment of Group Protection claims and determine liability, while meeting the expectations of our clients and stakeholders.
• Build effective relationships with IFAs and Policyholders (employers) to maximise the effectiveness of our benefit management processes, including support for the portfolio management of defined schemes.
• Assist in providing Management Data on portfolio accounts that analyses performance and identifies key trends.
• Train, mentor, and develop other members of the claims team.
• Develop processes that deliver compliant and consistent levels of service, ensuring our customer and client expectations are met.

• Excellent communication, both verbal and written.
• Analytical and risk‑management skills; ability to be creative and think strategically.
• Strong claims assessment skills.

• Opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes.
• Generous pension contribution.
• Life assurance.
• Healthcare Plan (permanent employees only).
• At least 25 days holiday, plus public holidays; 26 days after 2 years of service. There’s also the option to buy and sell holiday.
• Competitive family leave.
• Participation in our electric car scheme, offering employees the option to hire a brand‑new electric car through a tax‑efficient salary sacrifice (permanent employees only).
• Discounts on our own products and at a range of high‑street stores and online.
• Modern, well‑designed work spaces that promote well‑being.

At L&G, we believe it’s possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people from diverse backgrounds, views, and experiences. We’re open to discussing a range of flexible working options, including part‑time, term‑time, and job shares, and we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert – think about what you excel at and what other strengths, potential and connections you can bring to our purpose.