Retail Support Manager - Nights

Could you be a Night Retail Support Manager for Momentum Instore? If you are looking for an exciting field-based role and have the skills we’re looking for then we’d love to hear from you!

At Momentum Instore, our people are at the heart of everything we do, including our Company Ethos, and we work continuously to deliver the best to our clients and our staff.

Our mission at Momentum is to help brands and retailers manage their retail projects seamlessly. We work with some of the world’s most well-known brands and retailers, managing projects in retail environments from start to finish. From the initial planning stages through to repurposing of materials at the end of the cycle, we are a valued partner to the clients we work with.

Our core services are installation, merchandising, aftermarket and maintenance.

We have a rare opportunity for a Retail Support Manager - Nights to join our friendly team in the field. Reporting to the Head of Field Service, the Retail Support Manager – Nights will take ownership of the operational delivery of allocated night projects across retail environments.

Skills for the role include:

• Full UK driving license – you must be able to drive and meet our minimum driver requirements
• Technical ability - demonstrable experience and strong working knowledge of retail operations, merchandising and/or field-based project delivery
• Leadership – strong people-management skills including coaching, supporting, developing and managing teams. A hands-on leadership type with the ability to support teams directly in-store when needed.
• Excellent Communication – you must be able to demonstrate clear, accurate and timely communication skills to support your field team.
• Methodical – with a keen eye for detail, ensuring we complete work accurately first time.
• Flexibility – willingness to travel across the UK and say away from home when required.
• Problem Solving – the ability to make practical decisions during live delivery.

Working a on a permanent, full-time basis, your working week will typically run Monday to Thursday, and you will support the delivery of in-store projects across the country.

You will do this by:

• Delivering Front End Projects: Lead allocated night projects to a high standard, ensuring teams are briefed, deployed, supervised and supported to deliver safely, efficiently and in line with client expectations and business KPIs.
• Supporting Projects: Take a proactive, hands-on approach to supporting project delivery, helping teams complete work on time, right first time, and agreeing support plans with the Head of Field Services where required.
• Managing People: Manage, support and guide field teams to perform effectively, build strong on-site teams and deliver against both client and business expectations.
• Training: Ensure field teams are trained, graded and validated to deliver excellent service, while identifying future talent and maintaining accurate training records and systems.
• Development: Coach and develop field teams to demonstrate the right behaviours, recognising good performance and addressing areas for improvement to maintain high service standards.
• On-Site Ways of Working: Support teams to follow client site rules, policies and processes, ensuring work is completed safely, professionally and in line with expected standards.
• Communication and Reporting: Communicate clearly, accurately and on time with field teams, clients and internal stakeholders, while ensuring reports and systems such as Insite are kept up to date.
• Commercial Awareness: Make cost-effective decisions that support site margins, identify opportunities to reduce costs and raise clear business cases with your manager where…