Hire Manager

Selwood is the leading pump rental solutions company in the UK. We have an outstanding reputation for exceptional customer service backed by one of the largest fleets of quality pump products. Each customer and each project is unique and our deep technical knowledge means we are proud to deliver a bespoke and genuine 24/7, 365 days-a-year service.

This is an exciting time to join Selwood as we drive our business forward and build on a foundation of over 70 year’s success within our industry.

We are committed to ensuring our staff have the right skills, knowledge & experience to deliver to our customers, as well as creating career paths to help develop, retain, and motivate them.

To suppo rt our Glasgow (Wishaw) branch operations which goes from strength to strength due to the hard work and commitment of our branch staff, we are looking to welcome a Hire Manager to the team.

The Hire Manager will c oordinate the branch Hire operation, working with Branch teams to ensure the smooth completion of all customer hire requests and product requirements. You'll c ontribute to the profitable hire operation, utilising your expert knowledge to achieve Company profit and branch targets, by hiring and making available the Company’s assets at best rates, at all times.

• Logistics - scheduling branch transport, ensuring collections of equipment off-hire are collected within 48hours and deliveries are made to the customer when they are scheduled to. Adhering to budgets within the branch and ensuring drivers hours are within any legal tolerance.
• Ensuring that contract documentation and other systems paperwork is accurate and available. In-lieu contracts to be clearly identified and replaced immediately.
• All Re-hires to be continually reviewed to ensure opportunities to replace equipment are identified in a timely manner. Once identified report findings to the Branch Manager and liaise with the Central Workshop when additional equipment is required.
• Responsible for Hire Team providing accurate completion of the Day book and Transport book. Notify those responsible to complete all follow ups, recorded in the documentation.
• Negotiate hire rates in accordance with company procedures, price lists and discount policy when required.
• Ensure accurate stock recording, to ensure that the team is fully prepared and has all the equipment required to resource outstanding hire requirements.
• To liaise with operational teams across the area/hub to ensure smooth running of customer requirements, avoiding duplication and lost time.
• To ensure that correct charges for damages and losses are raised and liaise with customers to obtain their agreement to these charges. Follow up on all documentation to provide accurate information to financial teams.
• To ensure all sales leads at the branch are promptly communicated to the Sales Team.
• To ensure that telephone sales calls are made to customers with dormant accounts. Such calls to be followed-up by liaison with sales staff.
• Demonstrate a consistent, positive approach to customers always. Striving to deliver the best service every time.
• Provide feedback to team members and sales team, demonstrating a proactive approach in developing the business with ideas from customers.
• Attend financial budget meetings to review the Area’s profitability versus target and agree action plans for the development of the Area.
• To ensure all Company SHEQ procedures are complied with.
• Control and check through accurate recording of all Branch assets on a minimum monthly basis.

• Previous experience of working in a supervisory role, within a pump rental business (or similar environment).
• Demonstrable experience of running a busy hire desk within a fast-paced…