Customer Experience Centre Lead – SLA & Escalations
Listed on 2026-10-06
-
Management
Client Relationship Management -
Customer Service/HelpDesk
Client Relationship Management
Jones Lang LaSalle Incorporated (JLL) seeks a Customer Experience Centre Manager to lead the operational delivery of the CEC for HSBC across ~350 sites. Based in Birchwood/Warrington, you will oversee scheduling, team communication, and timely escalation resolution in line with JLL standards.
You will manage prioritisation, SLA compliance, and vendor coordination while driving effective delegation, process improvement, and cross-team collaboration within WE&O and HSBC branches as required.
This position is for the Customer Experience Centre Lead – SLA & Escalations role at Jones Lang LaSalle Incorporated.
The advertised compensation is 42.000 - 54.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Customer Experience Centre Lead – SLA & Escalations role in the description above.
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