Store Manager, Retail & Store Manager

Location:

Oundle, United Kingdom of Great Britain and Northern Ireland

#: 147934

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We’re looking for an experienced Store Manager to lead an AGA store, delivering an exceptional customer experience while driving commercial performance and developing a high-performing team.

This is more than a traditional retail management role. You’ll bring the AGA brand to life through outstanding service, product demonstrations and events, creating a welcoming and inspiring environment for customers throughout their journey.

You’ll have overall responsibility for the day-to-day running and performance of the store, combining strong people leadership with commercial focus and consistently high standards.

This is a store-based role and requires flexibility to work on a rota, including weekends and evenings.

As Store Manager, your key responsibilities will include:

• Leading, coaching and developing a team of Brand Experience Specialists to deliver outstanding service and achieve commercial goals.
• Driving store performance, including sales, lead conversion, customer satisfaction and other key KPIs.
• Ensuring every customer receives a personalised, premium experience from their first visit through to purchase and beyond.
• Bringing the AGA brand to life through product demonstrations, events and engaging in-store experiences.
• Maintaining exceptional standards of store presentation, visual merchandising and product displays.
• Managing customer leads, follow-up activity, CRM records, forecasting and reporting.
• Building relationships with local designers, architects, culinary partners and retailers to increase awareness and drive footfall.
• Identifying opportunities for local events, collaborations and partnerships.
• Managing day-to-day store operations, including rotas, opening and closing, cash handling, stock, deliveries and customer escalations.
• Ensuring compliance with health & safety, fire safety, food hygiene and other operational requirements.
• Working closely with Sales, Marketing and Customer Service teams to provide a seamless customer journey.

• Proven management experience within premium or luxury retail, hospitality or an experiential environment.
• Strong people leadership skills and experience developing high-performing teams.
• A track record of delivering exceptional customer service and driving sales performance.
• Strong commercial awareness and experience working with KPIs.
• Experience managing day-to-day store operations.
• Excellent communication, organisation and relationship-building skills.
• Confidence presenting, demonstrating products or hosting customer events.
• A hands-on approach and pride in maintaining high standards.

Experience with in home, kitchen, interiors or design-led retail would be an advantage, as would experience using CRM systems and managing longer customer journeys.

• Competitive salary
• Retail and profit share bonus schemes
• 25 days’ holiday plus bank holidays
• Company pension scheme
• Life assurance
• Staff discounts

This is a fantastic opportunity for an experienced Store Manager who enjoys leading people, building customer relationships and creating memorable retail experiences to join AGA and represent an iconic British brand.