Sales Consultant

Location: Ovingdean

Department:
Sales & Service Team

Location:

Office Based - Brighton, UK

Reports to:

Sales Team Managers
Work Pattern:
Annualised hours shift work, including weekends and bank holidays
Contract Type:
Full time, permanent
Salary: £31,000 per annum

In a Nutshell

* Help turn someone's holiday plans into a trip they'll remember, from their very first conversation with Neilson.

* Sell fantastic active holidays while putting customer experience at the heart of every conversation.

* Work with a passionate, collaborative team where you'll learn our products, destinations and experiences inside out.

* Enjoy highly preferential Neilson holiday deals, overseas educational opportunities and a range of partner discounts.

* Work a flexible annualised-hours pattern, including weekends and bank holidays, with hybrid working available.

About Us

At Neilson Active Holidays, we do things differently. We’re not just about beautiful beaches or mountain air - we’re here to create good energy. Whether it’s windsurfing in Greece, skiing in the Alps, or relaxing by the pool after a morning yoga session, we create holidays that are as active or laid-back as our guests want them to be.

With nearly 50 years of experience, we’re proud to be the UK’s leading active holiday company. Our passionate team, both overseas and at our Head Office, plays a vital role in delivering exceptional experiences for thousands of guests each year.

Working at Neilson means joining a collaborative, high-energy environment where people, passion, and performance come together. If you love talking to people, sharing your enthusiasm for travel and helping customers create holidays they'll remember, you'll feel right at home.

About You

You're a customer-focused individual who genuinely enjoys helping people find their perfect holiday and understands that great sales start with great customer service. You're commercially aware and motivated by achieving results, but you're never driven by the sale alone. You're passionate about our product and understand that success comes from combining great customer experiences with strong sales and service performance.

You'll build rapport quickly, listen to what customers want and use your knowledge and enthusiasm to help them make the right choice. You take pride in providing accurate, helpful advice and making every interaction feel friendly, personal and professional.

We work together as a team to sell our fantastic holidays, and you'll play an important part in making sure our customers feel the Neilson good energy from that very first 'hello'. You'll be confident communicating with a wide range of people, building positive relationships and creating a friendly, personal and professional experience across every interaction.

You're conscientious and take pride in getting things right, particularly when it comes to the accuracy and integrity of customer bookings. You're motivated by achieving results, but understand that success comes from combining commercial awareness with a genuine passion for our customers and our holidays.

Most importantly, you're a collaborative team player who brings enthusiasm, flexibility and a positive attitude to everything you do.

Role Overview

As a Sales Consultant, you'll be responsible for managing the Neilson holiday booking experience from start to finish. You'll provide accurate information, advice and support to direct customers and travel agents, helping them choose and book the right Neilson holiday.

You'll work across all relevant communication channels, handling sales and administrative queries while ensuring every booking and amendment is accurate. You'll also support outbound calling and marketing campaigns, stay up to date with our products and attend regular training to continually develop your knowledge and service skills.

You'll play an important role in maintaining Neilson's excellent reputation within the travel industry, delivering a consistently professional and friendly experience while contributing to the wider goals of the Sales & Service Team.

What You'll Be Doing

* Managing customer bookings and amendments from start to finish, taking personal responsibility for their accuracy…