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Lead Enterprise CSM: Strategic Accounts

Job in Brighton and Hove, Brighton & Hove, East Sussex, England, UK
Listing for: Mosaic.tech
Full Time position
Listed on 2026-08-29
Job specializations:
  • Sales
    Customer Success Management, Client Relationship Management, Account Manager
Job Description & How to Apply Below
Location: Brighton and Hove

HiBob is seeking an experienced Lead Customer Success Manager to join our Enterprise Customer Success team and own a small portfolio of our largest, most strategic customers. In this individual contributor role, you will operate at a senior level with executive stakeholders and internal partners to drive strategy, retention and expansion.

You will coordinate cross-functionally with Product, Support, Sales and Renewals, lead strategic account planning, manage escalations, and coach other CSMs.

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