Strategic Accounts Director – IT Managed Services

Propel is partnering with an established UK managed IT services provider to appoint a Strategic Accounts Director. With an expanding focus on AI and cybersecurity, the business is investing in its commercial team to deepen customer relationships and unlock growth across its broad technology portfolio.

This is an opportunity to combine senior client ownership with people leadership. You’ll lead a team of Senior Account Managers, take responsibility for a high-value strategic customer portfolio and work closely with senior leadership to shape the account management approach.

Reporting to the Sales Director – Account Management, you’ll drive retention, profitable growth and long-term customer value across the business’s most strategically important accounts.

You’ll build trusted C-suite relationships, help customers align technology investments with their business priorities, and develop multi-year growth plans across managed IT, cloud, cybersecurity and modern workplace services.

Alongside this, you’ll coach the team and establish consistent standards for account planning, customer reviews, forecasting and commercial performance.

• Leading and developing a team of Senior Account Managers, setting clear expectations and supporting their performance.
• Owning portfolio revenue, gross profit, retention and growth targets.
• Personally sponsoring key customer relationships and building strong executive-level engagement.
• Creating strategic account plans that connect customer priorities with measurable outcomes and opportunities for expansion.
• Leading major renewals, complex negotiations, tenders and high-value growth opportunities.
• Identifying commercial, relationship and service risks early, coordinating action to protect customer partnerships.
• Working with technical, service delivery and wider business teams to align solutions and delivery around customer needs.
• Improving pipeline quality, CRM discipline and forecasting accuracy.

• A strong background in strategic account management, customer growth or commercial leadership within an MSP or IT services business.
• Experience leading and coaching senior account management or sales teams.
• A proven record of growing and retaining complex, high-value customer portfolios.
• Confidence engaging C-suite stakeholders and navigating multi-stakeholder commercial negotiations.
• Strong commercial judgement across pricing, margin, contracts and recurring revenue.
• A structured approach to account planning, pipeline management and forecasting.
• An understanding of managed IT, cloud, cybersecurity and modern workplace solutions. Microsoft 365 and Azure knowledge would be advantageous.

• Influence the strategy: Help shape how the business manages and grows its most important customer relationships.
• Combine leadership with client ownership: Develop an existing team while staying close to strategic customers.
• Sell a broad portfolio: Build growth plans across complementary technology services.
• Join a business investing in its next stage: Support an evolving proposition with increasing focus on AI and cybersecurity.
• Location flexibility: You can be based across the UK, ideally within reach of an office, with travel to customer sites nationwide.