Collections Investigator

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Job Code: 413500

Full Time Salary Range: $52,159.00 - $75,631.00

FLSA Status:
Non-Exempt

Learn More About Employee Benefits

This posting may be used to create a Talent Pool. Talent Pools may be used for a period of 10 months after the closing date on a job posting.

The Judicial Department works to provide equal access to justice, contribute to public safety, and strengthen the rule of law across Colorado. Together our courts and probation departments are committed to impartial and timely dispute resolution; support for families, litigants, and victims; client rehabilitation; and meaningful community engagement.

Summary of Job Classification:
Administers, enforces, and collects all restitution, fines, and costs ordered by the Court in traffic, misdemeanor, juvenile delinquency, and felony cases. Responsible for prioritizing collection of restitution, client stability, and revenue recovery. Implements assertive collection techniques with professionalism and integrity.

Additional Comments:
Number of weekly work hours and salary will be determined based on the benefits elected by the selected candidate and availability of grant funds.

• Administers, enforces, and collects restitution, fines, and costs ordered by the Court.
• Conducts complex investigations and skip‑tracing using various databases and tools to locate, investigate, and contact persons owing money. Analyzes documentation and other information provided or found through research.
• Interviews defendants and associated parties required to pay financial assessments. Determines eligibility and ability for planned payments. Establishes payment plans that mutually benefit the client, courts, and victims.
• Assists defendants, public, victims, other court staff, attorneys, probation, employers, and other government agencies resolve complex procedural concerns, account discrepancies, afford resolution options to customer complaints, and other difficult inquiries.
• Monitors, resolves, executes, and tracks delinquency using the various collections reports.
• Prepares and issues past‑due notices, attachment of earnings, writs, liens, filing special reports, probate claims, and referrals to private collection agencies. Executes, implements, and monitors authorized collections enforcement actions by collaborating with probation and other agencies.
• Assists in the development, implementation, and oversight of local policies, standard operating procedures, and programs for the Collections Department. Evaluates the effectiveness of policies and procedures reporting.
• Completes special duties, projects, and tasks. Participates in training and committee meetings. Attends meetings and trainings as required.
• Performs other duties as assigned.

Job has no responsibility for the direction or supervision of others.

Interactions may result in decisions regarding implementation of policies. Contact may involve support of controversial positions or negotiation of sensitive issues or important presentations. Contacts may involve stressful, negative interactions with the public requiring high levels of tact and the ability to respond to aggressive interpersonal interactions. Interactions have limited impact.

Receives procedural direction. Employee normally performs assignments after receiving general instructions as to methods, procedures, and desired end results. There is some opportunity for discretion when making selections among a few, easily identifiable choices. The assignment is usually reviewed upon completion. Impact of actions is moderate.

Work requires comprehensive, practical knowledge of work processes. Incumbent can complete a broad range of work, sometimes complex, without frequent reference to others. Likely impact on organization is standard.

May assist in the collection of data in support of recommendations for functional area budget allocations. May monitor division or program/promotional level…