Motor Vehicle Training & Development Supervisor

The Clerk & Recorder’s Office exists to support and educate our community through prioritizing trust, inclusion, accuracy, and continuous improvement.

The Motor Vehicle Training & Development Supervisor organizes and administers an effective training program for the Motor Vehicle Division of the Clerk and Recorder’s Office. Effectively communicates and trains on applicable laws, rules, regulations, and procedures to ensure compliance. Provides initial and ongoing training for all Motor Vehicle employees, which can be measured for effectiveness. Provides community outreach and education programs to dealers and lending institutions.

This position requires a curious mindset for continuous strategic actions to keep new employees motivated, focused, and fully productive for the benefit of the organization and the public.

• Advanced knowledge of all Motor Vehicle Department, including the Colorado Driver License Record Identification and Vehicle Enterprise System (DRIVES) and the Microsoft platform such as Word, Excel, Outlook, and Teams.
• Lead a team using strong collaboration and communication skills to reach strategic, operational, and performance goals.
• Work collaboratively to provide knowledge of State statutes, rules, regulations, County and State procedures, policies, and forms applicable to the operations of the Motor Vehicle Department to direct and guide the staff.
• Committed to the department’s growth and innovation by setting performance standards and objectives and executing a timely follow-through to achieve peak performance.
• Administer new and ongoing employee training utilizing adult learning techniques.
• Maintain and update an effective curriculum and training materials necessary for training.
• Create and maintain a Train the Trainer process to assist office leadership in creating and providing individualized training to all motor vehicle team members.
• Maintain and distribute the monthly “Did You Know” newsletter.
• Work with senior leadership and the Motor Vehicle Compliance & Development Manager to develop an effective communication procedure for relaying changes regarding emissions, insurance, sales tax, titling, registrations, etc., to the Motor Vehicle division.
• Provide guidance and training for proper implementation and application.
• Perform orientation for new employees on office policy, procedures, and structure.
• Support continuous, personal, professional, and organizational improvement.
• Provides consistent and unbiased treatment to all team members.
• Examine, analyze, and train the compliance of legal documents for statutory and department compliance.
• Ensure confidentiality of personally identifiable information (PII) in accordance with the Driver’s Privacy Protection Act of 1993 (DPPA).
• Ensure the training room inventory's accuracy, availability, and security.

• Establish instructional objectives and determine a tracking methodology, i.e., documentation and reports of employee training and ongoing needs.
• Assist senior leadership when needed with developing and coordinating testing and interview processes for new hires as well as career progression for existing staff in the Motor Vehicle department.
• Coordinate with Motor Vehicle Operations Manager and Motor Vehicle Operations Coordinator to facilitate the placement of new employees in the various offices within motor vehicles.
• High level of responsibility for the department’s recruitment, hiring, and retention.
• Assist with interviewing candidates for employment.
• Work with motor vehicle trainers from other counties and the Department of Revenue in developing statewide training resources.
• Be involved with the various statewide working groups i.e., Motor Vehicle Statute Review Committee, DRIVES Requirements and Implementation, and the State Training Working Group.
• Assist the Motor Vehicle Compliance & Development Manager with outreach and community educational programs when needed.
• Regularly consult with the Motor Vehicle Compliance & Development Manager and Motor Vehicle Operations Manager regarding staff progress and performance levels during training.
• Interpret and ensure compliance with Colorado, national and international laws that govern vehicle titling…